Network Solutions Operations and Product Excellence Lead

Position Overview:

The Network Solutions (NS) Operations and Product Excellence Lead will be responsible for managing and leading multiple change initiatives. This role involves expansions of global footprint for both product and operations teams working closely with stakeholders to identify and implement improvements and ensuring alignment with the organizations longterm goals and objectives. The ideal candidate will possess strong leadership analytical and problemsolving skills as well as proficiency in relevant technologies and the ability to build authentic relationships across functions.

What you will do:

• Lead Global Expansion: Lead efforts to expand the global footprint within Network Solutions including oversight of strategy resource allocation training and communication. Coordinate with international teams to ensure consistency and efficiency across both operations and product teams developing a comprehensive global strategy that aligns with the teams overall objectives.

• Operational Enablement: Assess operational enablement needs by working closely with all key stakeholders (both internally and externally) and update plans as needed. Identify business operational areas that need improvements and propose appropriate action plans with a heavy focus on automation and efficiency.

• Data Analysis and Performance Metrics: Analyze data and performance metrics to identify areas for improvement and make recommendations for operational changes. Lead crossfunctional teams to implement these changes ensuring they are executed effectively and result in measurable improvements.

• Performance Monitoring: Monitor and evaluate the performance of business operations and product initiatives. Partner with the leadership team to recommend and execute adjustments as needed. Conduct regular reviews of key performance indicators create and maintain dashboards and develop action plans to address and resolve issues.

• Benchmarking and Best Practices: Conduct benchmarking activities to ensure Network Solutions is moving towards a worldclass model. Research industry best practices attend relevant conferences and seminars and network with peers to stay informed about the latest trends and innovations.

What you will bring:

• Education and Experience: Bachelors degree with 8 years of experience; Masters degree with 6 years of experience or overall equivalent experience.

• Leadership and Initiative: Demonstrated leadership and motivation skills a selfstarter with the ability to research and resolve issues.

• Project Management: Experience managing strategic operational and technology initiatives projects and process innovative changes effectively.

• Technical Proficiency: Strong working knowledge of MS Excel computer systems applications and operating systems. SQL experience preferred but not mandatory.

• Analytical Skills: Strong analytical skills to provide insights from gathering requirements to presenting outputs.

• Communication Skills: Excellent communication skills both verbal and written and skilled at developing and maintaining effective working relationships.

• Critical Thinking: Excellent skills in critical thinking and analysis project management meeting facilitation and interpersonal interactions (e.g. partnering conflict management consulting etc..

• Workflow Documentation: Ability to create and document workflow processes.

Location and Workplace Flexibility: We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all of our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.