Valet Parking Area Manager - Ohio Market

Job Title: Valet Area Manager
Department: Valet Parking Operations
Reports directly to: Regional Director of Operations or Regional Vice President of Operations
Schedule: Full Time
Status: Exempt
Compensation: Salary plus bonus opportunities
(Salary can vary depending on market and applicable experience)

Position Summary:
The Valet Area Manager is responsible for overseeing the daily operations staff management and client relationships across multiple valet parking locations within a designated area. This role ensures smooth efficient and profitable operations while maintaining high standards of customer service safety and employee performance. The Area Manager works closely with property partners internal teams and senior leadership to ensure operational excellence and guest satisfaction.

Primary Objective:
To lead and support valet teams across multiple locations ensuring exceptional service delivery operational efficiency and financial success through strong leadership strategic planning and relationship management.

Duties and Responsibilities:

Operational Oversight:
Manage daily operations across multiple valet locations ensuring smooth traffic flow efficient service and safety compliance. Regularly conduct site visits and audits to uphold company standards address operational issues and ensure alignment with client expectations.

Staff Management:
Oversee the recruitment training and supervision of valet staff manage schedules to ensure proper coverage and labor cost control and provide ongoing coaching and performance evaluations to maintain high service standards and team development.

Client Relations:
Act as the main contact for property managers and business partners promptly resolving concerns ensuring client satisfaction and identifying opportunities to expand services and strengthen partnerships.

Financial Management:
Oversee budgets revenue and expenses to meet financial goals ensure accurate cash handling and reporting and analyze performance metrics to implement strategies that maximize profitability across all locations.

Safety and Compliance:
Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings audits and ongoing staff training to promote a safe and secure work environment.

Customer Service Leadership:
Promote a customerfirst culture by ensuring consistent highquality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.

Technology and Reporting:
Use valet management software to track operations and revenue regularly review reports to identify trends inefficiencies and improvement opportunities adjusting optimize performance and profitability.

Travel and Communication:
Due to the geographic scope of the role travel may be required focusing on site visits to oversee performance address challenges and support new account launches. Ongoing communication is essential providing consistent updates and performance insights into leadership. In some cases the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities:
Actively involve staff in planning decisionmaking and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style providing regular feedback supporting skill development and encouraging professional growth. Seek and apply feedback from both internal and external customers promote a culture of quality and continuously work to enhance processes services and supervisory skills to drive team success.

Additional Responsibilities:
Other tasks may be assigned as needed to support the companys overall operational and financial objectives with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed particularly during financial close periods and occasional travel for financial reviews audits or corporate meetings. May be required.

Knowledge Skills and Abilities:

Competency/Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED); 3 years minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred

Certificates and Licenses:
A valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a threeyear period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Strong Analytical and ProblemSolving Abilities:
Must be able to analyze complex revenue and payroll data identify and correct discrepancies investigate the root causes of operational inefficiencies and develop effective solutions to improve overall performance and accuracy.

Work Environment:
The work environment for this role includes both indoor and outdoor settings requiring collaboration with teams vendors and clients onsite and in corporate environments. Associates may frequently use computers communicate via phone and perform duties in or around corporate office settings.

Physical Demands:
Requirements may include extended periods of sitting standing walking and the ability to lift moderate weights when necessary. Specific vision abilitiesclose distance peripheral depth perception and focus adjustmentsmay be required to ensure onsite awareness and safety.

Cell Phone Use:
Employees may be required to use personal cell phones for workrelated communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for workrelated phone usage will follow company policy.

About Parking Management Company (PMC):
Parking Management Company (PMC) is a national parking services provider based in Nashville Tennessee specializing in hospitalityfocused parking solutions. They offer a range of services including valet and selfparking management shuttle transportation event parking and porter/bell services.

PMC operates across multiple states and serves a variety of industries such as hotels resorts residential communities healthcare facilities restaurants and event venues. Known for their whiteglove customerfirst approach PMC positions itself as an extension of the hospitality experience providing seamless service to both partners and guests.

For more information and to explore our open positions visit JoinPMC and ParkingMgt.

How to Apply:
If this opportunity aligns with your skills and interests apply today by filling out our mobilefriendly company application. We look forward to hearing from you!

Ready to swap the ordinary for the extraordinary in valet parking Click Apply Now and lets start a conversation! Were eager to welcome the next member into our PMC family.

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay equity.

Additional Compensation and Benefits:

• Health Benefits Medical vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University Up to $5250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an atwill basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and onehalf times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workmans compensation laws.

Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave etc.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.