Customer Service RepAccount Manager
Customer Service RepAccount Manager
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job Description
The Customer Service Representative plays a critical role in the daytoday administrative operations of AlphaGraphics as well as acting as a trusted advisor selling the products and services of the company to our valued clients. Our companys success depends on our ability to meet our clients challenges headon then solve them quickly and professionally. This is a fulltime position with benefits.
About the Company
AlphaGraphics is the leading provider of Print Signs Banners Design Services Promotional Products for area businesses as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Metro West community for over 35 years.
Position Summary
The Customer Service Representative is responsible for evaluating client product needs selling appropriate solutions crossselling the various services and products of the company and daily administrative tasks. The position requires client relationship management estimating and client interaction.
Primary Responsibilities:
Client Consultation:
- Work with the existing customer base and walk in customers to determine their print marketing and sign needs and recommend appropriate solutions.
- Assist customers with the printing scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.
Product Estimation:
- Provide accurate product estimates for clients after consultation
- Coordinate delivery / production of products with production or outside vendors as appropriate
- Manage client expectations schedules and prices as needed
- Prepare accurate invoices following established process guidelines
Administrative:
- Update and manage customer account notes and information
- Manage customer invoicing
- Manage register/cash and payments
- Fulfill shipping orders via UPS and FedEx
- Maintain organization of customer files & digital/physical workspace.
Communication:
- As the customers advocate communicate needs within the company to insure excellent customer service and product quality
- Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a wellorganized customer service professional with experience successfully selling in a business environment. Experience in print marketing promotional items or signs is greatly preferred but not required. The candidate believes in providing top notch customer service has infinite patience and is a selfstarter with a proactive solutionoriented approach to handling client needs and daily challenges.
Additional Requirements
- High School Diploma or equivalent
- Experience with Microsoft Office
- Experience in sales and customer service within a fastpaced environment
- Team member with collaborative style who knows how to foster success in others
- Capable of juggling multiple priorities and operating with a calm sense of urgency
- Positive can do attitude (this is critical!
Additional Skills and Abilities Desired (Advantageous but not required):
- College degree
- Familiarity with current print and copy technology (highly desirable)
- Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
- Experience in businesstobusiness retail and/or manufacturing setting
Workplace Requirements:
- Drivers license and access to vehicle
- Ability to lift 40 lbs
Compensation: $18.00 $21.00 per hour
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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