Customer Field Technician
Customer Field Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Expectations
Be a part of transforming Australias digital landscape as a Customer Field Technician. Youll make a real impact to everyday Australians in this customer facing role where youll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician located in Townsville you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation repair and maintenance of nbn products and services. Youll have the opportunity to work in multiple environments both internal and external but predominantly inside the customers premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
Cabling installation (copper and fibre) including jointing jumpering and splicing
Customer premises installation of nbn Customer Premises Equipment (CPE)
Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
Were seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.
A large part of this role is working in customers premises so it will also be important you have exceptional customer service skills and can display honesty and integrity while being selfmanaged and motivated.
We will also be looking for a current & clean Drivers License and strong and personable communication skills both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employeeled diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibilityrelated enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
The preferred candidate will be required to undertake a Criminal History Check and a PreEmployment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Worker Type
PermanentTime Type
Full timeField Base Location
TownsvilleRequired Experience:
IC
Employment Type
Full-Time
