Income Services Officer Lateral Move
Income Services Officer Lateral Move
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£ 26409 - 32654
1 Vacancy
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
Income Services Officer Lateral Move
Permanent
Gradepro rata
Consultation grade subject to formal evaluation under the Pay Equity Review
Working 32 hours per week
The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of 268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.
Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote selfsufficiency and identify vulnerable tenants at an early stage We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.
You will be based within the Birmingham City Council Rent Service working on an agile basis part at an office and part remotely dependent on the needs of the service.
Your tasks will include:
- To continually carry out task and activities to an excellent standard to meet service demand from customers across all service channels (telephone visits online/digital) in line with policies and procedures legal protocols statutory governance performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery.
- To effectively carry and perform income management task and activities to ensure that the team of assigned area of work are working to optimum efficiency throughout the working time available in the delivery of income related services.
- To be proficient in carrying out tasks as part of a comprehensive income management service to meet the requirements of its customers with specific focus on right first on time every time approach for income and arrears case management
- To continually promote and perform activities as part of a team that lead to outcomes for customers that deliver of financial and digital inclusion and benefit take up to maximise income and reduce management costs within the HRA and wider Council.
Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.
Ideally you will have experience of dealing with internal and external customers will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.
For any informal enquires please contact:Alison Stuart
Please upload your uptodate CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
NonUK applicants (excluding Ireland) would be required to hold a relevant Visa fromthe UK Visas and Immigration (UKVI).
Job Description and PersonSpecification
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
