Assistant Property Manager
Assistant Property Manager
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Job Description
Job Summary
The Assistant Property Manager supports the Property Manager in overseeing daily property operations financial activities and compliance with regulatory standards. This role involves interacting with a variety of stakeholders including residents RHF corporate personnel vendors community officials and regulatory agency representatives. Given the senior living environment the ideal candidate must demonstrate patience understanding and compassion while thriving in a fastpaced and dynamic setting.
Key Responsibilities
Daily Operations and Administrative Support
- Answer incoming calls provide assistance or take detailed messages for the Property Manager or Maintenance team.
- Manage correspondence with residents staff vendors city officials and investors.
- Schedule appointments and gather documentation from residents for annual recertifications.
- Coordinate with vendors to schedule services or request bids and proposals.
- Maintain accurate and compliant resident and facility files.
- Manage the applicant waiting list including scheduling interviews and updating application statuses.
- Process and track maintenance work orders using OneSite; follow up with residents to confirm task completion.
- Monitor and inform the Property Manager when office supplies including postage stamps need replenishment.
- Update resident information in OneSite as needed.
- Perform additional administrative tasks and responsibilities as assigned.
Resident Relations
- Serve as the first point of contact for residents addressing concerns with professionalism and empathy.
- Communicate policies updates and information to residents effectively.
- Facilitate resident engagement through clear and respectful interactions.
Compliance and Reporting
- Ensure resident and property records comply with HUD and regulatory requirements.
- Assist in preparing compliance reports for audits and inspections.
- Support the Property Manager in adhering to fair housing laws and RHF policies.
Financial Oversight
- Assist with rent collection record payments and issue receipts.
- Help track delinquencies and prepare late notices.
- Collaborate with the Property Manager to resolve financial discrepancies.
Team and Vendor Coordination
- Support team members in daily operations to ensure a cohesive workflow.
- Liaise with vendors to arrange maintenance and service activities ensuring timely completion.
- Communicate updates or issues to the Property Manager promptly.
Qualifications
Education and Experience
- Minimum of 2 years of office experience required; property management experience preferred.
- Familiarity with affordable housing programs (HUD Tax Credit) is an advantage.
- Proficiency in Microsoft Excel Word and OneSite RealPage software preferred.
Skills and Competencies
- Organizational Skills: Strong ability to prioritize and manage multiple tasks effectively.
- Communication: Excellent verbal and written communication skills to engage with a diverse population.
- ProblemSolving: Resourceful and proactive in resolving issues independently or with a team.
- Adaptability: Thrive in a fastpaced constantly changing work environment.
- Customer Service: Demonstrate empathy and professionalism in interactions with residents and stakeholders.
- Attention to Detail: Ensure accuracy in documentation and compliance with deadlines.
Work Environment
- Ability to work under critical deadlines and manage multiple priorities.
- Interact with residents staff and external stakeholders in a professional and compassionate manner.
- Flexibility to adapt to evolving operational needs and responsibilities.
Compensation:
Actual base salary considers several factors including but not limited to geography jobrelated knowledge experience and budget. The start of the salary range is typically associated with the minimum experience required.
The role is considered nonexempt so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $24.00 $26.00 per hour.
Benefits:
- Competitive pay
- Health dental and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Employee assistance and more
- Term life and Voluntary supplemental life insurance
Why RHF
At RHF we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services RHF is a missiondriven organization that focuses on the wellbeing independence and dignity of every resident we serve. We offer a collaborative and supportive work environment opportunities for professional growth and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve livesbecause at RHF we believe in making every day better for those who need it most.
Required Experience:
Manager
Employment Type
Full-Time
