Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Call Center Agent
Suffolk Bus Corp. (SBC) is a familyowned transportation company located in Ronkonkoma NY. SBC has been providing Suffolk Countys transit and special needs transportation services. As a Call Center Agent you will work in our Transit headquarters in Ronkonkoma NY. This is a Parttime position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday Saturday 7am 5pm and Sunday 8am 4:30pm.
KEY DUTIES & RESPONSIBILITIES
- Provide exceptional customer service answering calls in a clear concise and friendly manner
- Work cohesively with colleagues
- Meet needs of the caller as it pertains to bookings cancellations and trip verification while following the policies and procedures of the ADA program
- Must always be mindful of the difficulties faced by the callers sight impaired hearing impaired cognitive challenges as well as physical limitations
- Resolve complicated round trips
- Knowledge of the Long Island NY geography
- Map Testing periodically throughout the year
- General office duties as required data entry accuracy
REQUIREMENTS & QUALIFICATIONS
- Reliable transportation
- Ability to sit for prolonged periods of time
- Good Command of the English language
- Computer Skills: keyboarding
- Flexible work hours operation runs seven days a week
- Ability to answer large call volumes with a smile in your voice
- Strong attention to detail
- Maintain confidentiality
- Strong interpersonal skills
- Physical Presence at work site required for position
Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma NY 11779.
Job Type: Parttime
Pay: $15.50 per hour
Required Experience:
Intern
Employment Type
Part-Time
