Microsoft Azure Tier 1 Support Analyst
Microsoft Azure Tier 1 Support Analyst
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Job Description
POSITION SUMMARY
The Azure Tier 1 Support Analyst will serve as the first line of defense on our growing cloud and security services team for our clients handling daytoday support requests related to Microsoft Azure and Security Incidents including inbound ticket processing triage and routing end user support identity management initial information gathering and handling of security related events. This is a handson role that combines technical troubleshooting with excellent communication skills and client service.
SPECIFIC JOB RESPONSIBILITIES
Monitor ticketing system vet requests thoroughly and respond to Azurerelated support requests per Clearwaters service standards
Perform basic triage and troubleshooting for virtual machines resource availability and access issues
Offer outstanding client service and demonstrate excellent communication when working with clients and colleagues
Escalate complex incidents to Tier 2 or engineering teams with thorough documentation and proper context
Manage Azurerelated user access roles and resource permissions
Maintain accurate records of issues and resolutions in the ticketing system
EXPERIENCE REQUIRED
- 13 years of experience supporting Microsoft Azure environments
- Experience with a ticketing system (e.g. ServiceNow ManageEngine Zendesk)
- Experience assisting users over the phone to resolve technical issues.
QUALIFICATIONS SKILLS & KNOWLEDGE
- Familiarity with Azure Portal and related components and features
- Basic knowledge of identity management (Azure AD MFA)
- Excellent communication and documentation skills
- Excellent problemsolving skills
Demonstrated client service and troubleshooting skills; focusing on maintaining a high level of service while performing root cause analysis
- Strong ability to effectively manage multiple tasks simultaneously
- Strong ability to work under pressure and deliver top performance
- Strong listening skills to fully understand what an end users needs and/or requests are
- Exceptional ability to work optimally in a fastpaced environment.
Commitment to Client Success Lead with Accountability Integrity & Collaboration Excellence in All That We Do Advance Colleague Success Respect & Transparency) and culture.
PROFESSIONAL DEVELOPMENT EXPECTATIONS
As an Azure Tier 1 Support Analyst you are expected to proactively engage in continuous learning and professional development to maintain and enhance technical expertise and customer support capabilities. Key expectations include:
Regularly complete Microsoft Azure training modules certifications and other relevant courses to deepen your technical knowledge and maintain awareness of emerging cloud technologies.
Obtain and maintain relevant Azure certifications such as the AZ900 (Azure Fundamentals) AZ104 (Azure Administrator) or other rolespecific certifications as identified by your manager.
Actively seek feedback on performance and participate in regular training sessions workshops and knowledgesharing activities to enhance troubleshooting skills customer service excellence and efficiency.
Engage collaboratively with peers and mentors contributing to the teams knowledge base sharing insights and actively participating in internal support communities to promote best practices and solutions.
Develop an individual professional growth plan in coordination with your supervisor setting clear career objectives and regularly reviewing your progress toward achieving these goals.
Clearwater is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran marital or citizenship status; or any other status protected by law.
If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please direct your inquiries to a recruiter @or
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S.
If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.
Employers can only use EVerify once you have accepted a job offer and completed the form I9.
For more information on EVerify or if you believe that your employer has violated its EVerify responsibilities please contact DHS.
Required Experience:
IC
Employment Type
Full-Time
