Front Desk Agent Guest Service Specialist Urgently Hiring
Front Desk Agent Guest Service Specialist Urgently Hiring
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$ 11 - 13
1 Vacancy
Job Description
(Urgently Hiring) Springhill Suites Cheraw
Job Summary:
The Front Desk Agent atSpringHill Suites Cheraw is responsible for providing exceptional guest service at the hotels front desk. This individual will greet guests check them in and out and assist with any questions or concerns they may have during their stay. The Front Desk Agent must have a flexible availability and be able to work full time hours. This is an individual contributor role with opportunities for growth within the hospitality industry.
Compensation & Benefits:
The Front Desk Agent position offers a competitive hourly rate of $11 to $13 with biweekly pay periods. This is a fulltime position with the potential for overtime hours. In addition employees at SpringHill Suites Cheraw receive benefits such as health insurance paid time off and discounts on hotel stays.
Responsibilities:
Greet and checkin guests in a friendly and efficient manner
Answer phones and assist guests with inquiries and requests
Process payments and accurately record all transactions
Create and maintain reservation records
Provide information about hotel facilities services and local attractions
Monitor and maintain lobby and front desk area cleanliness and organization
Address and resolve guest complaints and concerns
Assist with daily housekeeping and maintenance tasks as needed
Communicate with other hotel departments to ensure guest needs are met
Follow all company policies and procedures to ensure a safe and welcoming environment for guests and staff
Attend trainings and meetings as required
Requirements:
High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Excellent communication customer service and problemsolving skills
Computer proficiency specifically with hotel reservation systems and Microsoft Office
Must have a flexible availability including nights weekends and holidays
Ability to multitask prioritize and work efficiently in a fastpaced environment
Must be able to stand for extended periods of time and lift up to 20 pounds
Please note: We are not accepting phone calls or walkin applications. All candidates must apply online.
EEOC Statement:
SpringHill Suites Cheraw is an equal opportunity employer. We value diversity and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to creating an inclusive and respectful workplace for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
