Customer support engineer
Customer support engineer
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Job Description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
SPTS wafer processing solutions include marketleading silicon etch dielectric etch dryrelease etch PVD PECVD and molecular vapor deposition (MVD) available with a range of waferhandling options applicable to R&D pilot production or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport UK with additional manufacturing in Allentown Pennsylvania. SPTS operates across 19 countries in Europe North America and AsiaPacific and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.Job Description/Preferred Qualifications
Candidates should have a solid background in electronics RF theory mechanical engineering vacuum technology and basic knowledge of plasma processing equipment.
- Demonstrated ability to troubleshoot and diagnose RF Pneumatic Vacuum Electronic (AC and DC) PLC DeviceNet and Computer issues to the component level.
- Must have working knowledge of MS DOS Win311 WinNT Win XP WinVista as well as MS Office products.
- Excellent communication and customer interfacing skills.
- Good organizational skills.
- An adaptable approach to working hours locations and conditions.
- A flexible approach to work responsibilities enabling both independent and team working.
- Ability to work alone or unsupervised for extended period often in difficult conditions.
- A systematic and logical approach to problem solving.
- Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.
Job Duties/Responsibilities:
- To provide service support to customers encompassing system commissioning system breakdown repairs and preventative maintenance support.
- To generate a close working relationship with the customers to enable the company to sell its product portfolio.
- Provision of feedback enabling the proactive identification of product and business process improvements.
- Timely completion of all field reports.
- Other duties as required.
Must physically be able to:
- Must be able to travel 8090 to support the customer base as required.
- Lift 50 lbs. overhead occasionally
- Lifting 50 lbs. frequently
- Bend from the waist
- Lift items overhead safely
- Work on hands and knees or on their back while servicing equipment
- Be able to bend and twist to gain access to service the equipment
- Read and interpret schematics
- Read and interpret signs placards and manuals
- View the full color spectrum
- Be able to work standing at the system in up to 2hour intervals
- Be able to perform a system chamber clean which requires the following
- Remove all chamber components such as turbo pump source parts and electrode
- Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
- Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR
- Minimum Qualifications
Minimum Qualifications
Masters Level Degree or work experience of 2 years Bachelors Level Degree or work experience of 3 years
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years
Base Pay Range: $33.75 $57.36 Per HourPrimary Location: USAMARemoteUS03KKLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location jobrelated skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
