Health Club Front Desk Associate

The Front Deskattendant is responsible to provide and promote a high level of guest service from reception at the front desk to guest checkout. Theattendant must have a working knowledge of all hospitality services including Front Office night audit and reservations management. He/She will work to ensure a 100 level of guest satisfaction by acting as the main pointofcontact for all guest requirements and requests throughout the period of stay

Education and Experience

• High school diploma (advanced education/coursework desired)
• One year experience with front desk or customerfacing role (e.g. cashier sales)

Duties and Responsibilities

Smile and continuously project a helpful attitude
Provide the highest quality of service to the customer at all times
Stay current on all emergency procedures and acts accordingly
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in the preregistration and blocking of reservations
Have working knowledge of reservations procedures sell reservations and know cancellation procedures
Handle guest checkins and checkouts efficiently in a friendly and professional manner
Provide information to all guests in a courteous and informative manner. Maintains confidentiality of guests and associates information.
Handle complaints courteously. When necessary utilize supervisor or Manager for appropriate action.
Handle lost and found by taking relevant messages andfollowing Lost and Found procedures
Communicate with incoming shift by logging pertinent information in the front office log
Ensure that all cash checks and miscellaneous departments are in balance at the end of each shift
Complete appropriate shift checklist daily
Keep housekeeping informed of any special requests late checkouts and special need areas in the hotel
Answers transfers recalls and all incoming calls in a timely and friendly manner
Receive and transmit mail phone calls andmessages for guests
Answer inquires pertaining to hotel services shopping dining entertainment and travel directions
Assist guests in obtaining information. Call airlines rentacar companies etc.
Post room charges food and beverage charges phone charges and compute guest bills using. Collect payments and make changes for hotel guests following all handling procedures as required
Ensure adequate key cards are available for assignment of guest rooms
Promote repeat business by offering to take future reservations upon checkout
Keep the front office area neat clean and free of safety hazards
Maintain knowledge of the hotel hotel staff hotel services with hours of operations room locations types of rooms and room selling strategies hotel rates and discounts hotel credit and check cashing policies and procedures and know how to handle each
Be knowledgeable ofbrand reward programsand its benefits and any current promotions being offered
Responsible for proper telephone etiquette
Develop a thorough knowledge of the hotels front office computer system. Has understanding of inhouse computers and monitors computer accuracy to ensure maximum occupancy
Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department
Wear proper uniform and name tag at all times in accordance with the standards of appearance
Attend front office department meetings
Adhere to all work rules procedures and policies established by the company including but not limited to those contained in theEmployee Handbook
Perform all other duties as assigned by management