Client Services Specialist - Analyst all genders
Client Services Specialist - Analyst all genders
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Job Description
Great opportunity to join us as a Client Services Specialist and support our Treasury Services Clients.
As a Client Services Specialist within our EMEA Payments Client Service team you will be maintaining and enhancing best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100 Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.
Job responsibilities
- Develop maintain and broaden partnerships with Clients
- Understand Clients business to predict their needs and provide appropriate solutions
- Assist in developing and executing strategic Client plans
- Promote use of selfservice tools to reduce number of Client enquiries
- Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
- Record all Client interactions (e.g. calls meetings issues proactive communications)
- Travel is a requirement
Required qualifications capabilities and skills
- Excellent German & English verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Strong organisational skills
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
Preferred qualifications capabilities and skills
- Client service and portfolio management experience
- Knowledge and understanding of Treasury Services products processes and risk policies nice to have
Required Experience:
IC
Employment Type
Full-Time
