Help Desk Analyst
Help Desk Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Community Options Inc. is a national nonprofit agency providing services to individuals with disabilities in 12 states.
We are now hiring a FullTime Help Desk Analyst in Hillsborough NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50000/annually
Responsibilities
- Provide prompt courteous support company wide in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations policies and procedures
- Provide prompt courteous and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets emails phone calls and inperson request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
- Employees must cooperate with the licensee and department staff in any inspection inquiry or investigation
- Additional tasks and responsibilities may be assigned
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Drivers License
- Some proficiency in AD Office365 Multiple browsers Computer Hardware
- Experience supporting Android and iPhone Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a highlevel attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options
- Competitive Insurance Benefits (Medical Dental Vision)
- Paid HolidaysIncluding a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Send Resumes to:
Community Options is an Equal Opportunity Employer M/F/D/V
Required Experience:
IC
Employment Type
Full-Time
