Service Experience Analyst
Service Experience Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The Analyst role is within Global Client Services Loyalty VAS GoToMarket Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products a Visa proprietary application.
Global Client Services Loyalty GoToMarket Services organization helps issuers merchants and acquirers execute marketing promotions that change and reward cardholder behavior increase revenue and build deeper more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a selfmotivated highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What youll do:
Your responsibilities will grow with the role but the list below provides a picture of the tasks youll be doing at the outset:
- Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
- Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
- Communicates technical and business changes to internal staff with various levels of technical knowledge.
- Implements methodologies for analyzing changes identifying impacts communicating potential impacts to Client Support staff including populating internal knowledge bases.
- Coordinates and influences crossfunctional Visa teams (globally and regionally) in technology product management marketing and/or client services organizations to ensure delivery on commitments.
- Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
- Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.
What youll bring:
- A passion for solving problems.
- A way with words that makes technical topics easy to understand.
- A keen eye for getting to the root cause of an issue.
- A love of helping people.
- An ability to manage multiple tasks and keep them all on track.
- Able to jump into projects outside of your comfort zone at a moments notice.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
- 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications:
- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
- 2 years of Tier 2 level Technical Support experience is preferred.
- Basic DB knowledge web application and Agile software development
- Advanced in Microsoft applications (Teams Word Excel and PowerPoint)
- Intermediate level in Business Intelligence (BI) Reporting tools
- Strong technical aptitude with the ability to absorb technical information and apply it to business solutions.
- Extended knowledge of payment processing and/or banking industry
- Proven ability to service and support a range of internal and external customers often in parallel and within a shifting set of priorities.
- Excellent professional communication skills
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 87200.00 to 123400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
