Implementation Analyst

• Excellent time management organization and planning skills are essential.
• Able to set priorities influence others and manage customer expectations.
• Ability to synthesize and translate technical information and apply to business solutions.
• Demonstrated success in customer relationship management.
• Selfstarter with a demonstrated ability to work collaboratively to achieve results as part of an effective team.
• Able to effectively prioritize and multitask under tight deadlines.
• Strong verbal written presentation and interpersonal skills are required.
• Candidate may be required to help support the CEMEA market hence the ability to speak/write other language (French/Russian) is an added advantage.
• Experience using standard MS Office tools (e.g. MS Project Excel PowerPoint Word Visio etc..

Team Summary

Client Services provides industryleading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa endpoints products and services. We are trusted partners to Visas clients providing expertise to support and successfully grow their business.

What the Implementation Analyst does at Visa:

This position serves as Visa Project Manager for endpoint implementation services provided to Clients (Banks).  This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions.  This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations fees features and functionality.

In this role you are expected to:

• Provide project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand endpoint / card program set up requirements and facilitate endpoint connectivity / card program installations conversions and maintenance requests without customer impact.
• Report customer project accomplishments and deliverables to management on weekly or monthly basis.
• Manage nonroutine complex processing and change requests as well as shortterm tactical and strategic customer initiatives.
• Build and enhance positive working relationships with key Visa client institutions processors and internal stakeholders.
• Prepare and maintain detailed project plans status reports and issues logs.
• Represent customer system and processing requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to ensure delivery on commitments.
• This position requires flexibility to work offscheduled hours including late evenings weekends and public holidays to support client and company configuration changes and associated postproduction validation.

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. 

Projects that you will be a part of:

This role manages the efforts of Visa technical and business resources leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa endpoints products and services and/or addon of Visa programs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

We are looking for an individual who brings breadth of experience a curiosity about payments is resultsdriven and client focused. As a candidate you should have:

• Bachelors degree in Computer Science Information Technology or equivalent work experience in a business analyst role in software or financial services
• 5 years of experience in project management or customer support role in software financial or information services
• Candidate is required to interact with stakeholders in US / India / Singapore and CEMEA region hence the ability to speak/write English fluently is a must
• Working knowledge of Visas payment processing systems including message routing authorization clearing & settlement and client connectivity a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime