Executive Tech Support Lead End User Support 4 22457
Executive Tech Support Lead End User Support 4 22457
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Job Description
Requisition Number:22457
Required Travel: 0 10
Employment Type:Full Time/Salaried/Exempt
Anticipated Salary Range:$90983.00$130000.00
Security Clearance:Ability to Obtain
Level of Experience:Senior
Meet HIIs Mission Technologies Division
Our team of more than 7000 professionals worldwide delivers alldomain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense the data evolution by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR AI and Big Data cyber operations and synthetic training environments to fleet sustainment environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role thats right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies click here for a short video: https://vimeo/
Come Join HII! Where Hard Stuff is Done Right!
HII Mission Technologies is seeking an Executive Tech Support Lead for our Mclean VA office. HII Mission Technologies is a technology solutions company delivering technical expertise and operational support to the United States Department of Defense civilian government agencies and commercial customers. This is a handson onsite technology role focused on the technologies our CSuite Executives rely upon daytoday. The position requires someone with demonstrated skills in an enterprise corporate environment that include mobile devices desktop/laptop AV networking Windows MDM and any other technology deployed to support our executives. This role will work with executives schedules 24/7 and may need to be called after hours. The role will report into HIIMission Technologies Service Delivery Team however dedicated to the Home Office of Mission Technologies coordinating closely with other technical teams for support on network wifi messaging devices and cybersecurity. This is an onsite position of employment located in the Mclean Virginia with travel to other locations if needed.
The ideal candidate for the position will have knowledge of a range of technology tools from iPhone through enterprise infrastructure. The role requires outstanding critical thinking skills. Responsibilities change momenttomoment and depends upon a scope of technology leadership collaboration planning and communications expertise. To be successful you will need to have solid experience with AV and communication technologies: everything from Microsoft Teams on Apple/Linux/Window devices to making sure all AV equipment functions flawlessly during Executive meetings. The CSuite Executives rely on this individual to ensure that they can lead our Home Office site without disruption or distraction.
Responsibilities: I want to and can do that!
Respond immediately to diverse requirements including critical device troubleshooting managing executive expectations fasttracking requests that are handled by other IT departments planning for upgrades and installing new software and features collaborating with technology staff and management across IT including digital cloud messaging network and security.
Stay updated with emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and productivity.
Maintain a deep understanding of HIIMission Technologies IT infrastructure key applications and cyber policies to function as a bridge between executives need and keeping their devices and information safe and secure.
Constant assessment of all the executives devices to perform troubleshooting optimizing and ensuring new software installation is function as designed.
Provide white glove customer service to the executives.
High level understanding of daytoday support for Apple/Windows Hardware and Software and engage the Unified Collaboration Enterprise team as needed.
High level understanding of daytoday support for various Hardware HP Dell & Microsoft Software (Windows 11 Teams Webex MS Office 365 products etc.
Build and maintain relationships across multiple internal teams including messaging Networking Service Delivery etc. to troubleshoot and assist with any issues.
Subject matter expert on Microsoft Teams and Webex for all supported Apple and Windows platforms.
Collaborate with other teams on issues and upgrades involving iOS MacOS WiFi MS products Windows Networking both at multiple HIIMission Technologies offices.
Assist in all aspects of A/V and test prior to meetings and by on standby during these meetings to ensure smooth and issuefree delivery of presentations and conferences.
Document recurring issues into knowledgebase and notate incidents.
Coordinate resolution of issues through testing and troubleshooting leveraging vendor support and consulting with other internal technical teams to resolve as quickly as possible with least impact to leadership.
High level understanding of latest technologies and tools leadership may want.
Help enforce basic IT SOPs and Security Policies with minimal impact to Executive team.
Assist in projects that require changes to the executives devices and make sure this happens in a controlled scheduled and safe way to eliminate any issues that could cause the executive to not be able to work.
Requirements: I have already done that or have it!
9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience.
Demonstrated experience providing direct whiteglove IT support to CSuite Executives.
Experience in a highly regulated compliancedriven technology environment.
Highlevel understanding of Apple Mac iPad and iPhone troubleshooting.
Highlevel understanding of Mobile Device Management (MDM) software tools.(JAMF Intune)
Highlevel understanding of Windows troubleshooting.
Exceptional organizational skills and ability to engage coordinate and communicate to other technical teams and drive resolution as quickly as possible when issues arise.
Understanding of chain of command and organizational hierarchy.
Strong understanding of Microsoft Office products
Experience troubleshooting Office suite products Video conf issues (Polycom or other AV vendors) A/V issues and any technology issues the executive uses both on Windows and Apple platforms. Indepth knowledge in all Apple hardware and software. Expert knowledge of MacOS Windows Platforms including mobile IOS/Android and deployment technologies JAMF Intune
Ability to communicate the needs of users to staff in other IT departments while interpreting technology requirements
Ability to prioritize and manage rapid and frequent changes.
Detail oriented and mindful about following through with tasks and procedures.
Ability to maintain track and report project status and metrics.
Reliable transportation to travel among sites as needed.
Preferred Requirements
Certification as an Apple Certified Support Professional JAMF Certification
CompTIA A
CompTIA Network
Microsoft 365 Certified: Fundamentals
Physical Requirements
HII is more than a job its an opportunity to build a new future. We offer competitive benefits such as bestinclass medical dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options 401(k); financial planning tools life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and postsecondary education nonrecurrent compensation is occasionally offered for qualified positions and if applicable to this role will be addressed by the recruiter at the screening phase of application.
The listed salary range for this role is intended as a good faith estimate based on the roles location expectations and responsibilities. When extending an offer HIIs Mission Technologies division takes a variety of factors into consideration which include but are not limited to the roles function and a candidates education or training work experience and key skills.
Why HII
We build the worlds most powerful survivable naval ships and defense technology solutions that safeguard our seas sky land space and cyber. Our workforce includes skilled tradespeople; artificial intelligence machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of Americas top large company employers we are a values and ethics driven organization that puts peoples safety and wellbeing first. Regardless of your role or where you serve at HII youll find a supportive and welcoming environment competitive benefits and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
Todays challenges are bigger than ever and the nation needs the best of us. Its why were focused on hiring developing and nurturing our employees. We believe that an environment that fosters employee engagement among our workforce strengthens the organization stimulates creativity promotes the exchange of ideas and enriches the work lives of our employees.
All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Do You Need Assistance
If you need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a casebycase basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally you may also call for assistance. Press #3 for HII Mission Technologies.
Employment Type
Full Time
