Special Assistant Division of External Relations

Please attach a cover letter and resume to the online application before submitting.

North Carolina School of Science and Mathematics (NCSSM) fosters an environment of collaboration across departments and divisions and supports communityengaged service and research. All qualified applicants will receive consideration for employment without regard to race color national origin religion sex gender identity or expression age sexual orientation genetic information status as an individual with a disability or status as a protected veteran or national guard.If you are an individual with disabilities requiring accommodations in the application and interview process please contact us at.

The NCSSM Division of External Relations functions to advance our educational mission through constituent engagement that cultivates a positive climate supportive of the institution generating meaningful and material support consistent with operational tactical and strategic objectives. Examples of such activities include alumni programs parent programs community relations initiatives board relations and government relations all engaged by interpersonal interactions as well as strategic and targeted communications. Impacts include constituent affinity/satisfaction volunteer effort inkind charitable donations financial donations state appropriations and policy implementations such as the UNC Tuition Grant and guaranteed admission policies with the University of North Carolina system.

Description of Duties:

Reporting to the Vice Chancellor for External Relations the Special Assistant role works closely with division colleagues the institutions executive and management teams and key stakeholders. This role primarily supports the Chancellors Chief of Staff and Vice Chancellor for External Relations acting as the divisions operations manager. Duties include coordinating workflow scheduling meetings and events conducting research drafting documents maintaining digital filing systems managing mass communications organizing travel and handling vendor relations. It requires liaising with leadership team members and peers fostering relationships with state legislators and key constituents and advising management on issues and opportunities.

Examples of essential job functions include:

• Executive assistant duties including administrative coordination problemsolving scheduling research drafting documents and managing communications

• Fostering relationships with key stakeholders and leaders and advising management on constituent issues

• Program management including public relations copywriting business analysis policy analysis and administrative support for committees

• Operations management including budget management purchasing communications supplies HR facilitation and managing temporary employees and volunteers

• Special projects and events management including implementing new processes managing mass communications and planning and implementation of events for internal and external constituents

• Student work service program management including assigning projects planning trips and modeling professional behavior

Personal presence is routinely required on the Durham Campus and very occasionally on the Morganton Campus including on evenings and weekends. Flexible/Hybrid work options may also be available at the discretion of management.

• Leadership: Ability to provide program or project leadership in planning and organizing the work of others. Ability to work collaboratively to manage issues. Ability to evaluate and recommend resource needs. Ability to consult with and advise with seniorlevel decisionmakers on an ongoing basis.

• Consultation: Ability to advise and negotiate with internal and external clients to address dynamic issues which require an indepth understanding of the program or organizational culture issues and work relationships. Ability to resolve complicated sensitive or unusual problems of an individual or systemic nature. Ability to guide and coach clients coworkers subordinates and volunteers in evaluating and resolving the most complex advancement operational issues often in overlapping program areas.

• Information Analysis and Decisionmaking: Ability to research and assess current news and events legislation and system policy for impact on the institution. Ability to research and analyze institutional policies and procedures overall business operations and program areas to determine alignment with institutional mission and strategic priorities. Ability to develop long range objectives for the strategic planning process. Ability to analyze and resolve unprecedented issues and problems independently using input and collaboration of external sources. Ability to serve as a resource for others in resolving issues and problems. Ability to anticipate problems project probable outcomes and potential impact on policy or program. Ability to develop resolution strategies.

• Professional Knowledge: Knowledge of institutional policies procedures technology best practices and their theoretical bases demonstrated by the ability to relate programs to the strategic plan and to address complex or sensitive issues affecting internal and external clients. Knowledge of the interrelationship of all program areas and their impact on advancement operations. Ability to focus management on more strategic programs. Ability to serve as the program /project expert.

• Communication and Marketing: Ability to cultivate professional relationships with all levels of the program and organization internal and external. Ability to take the initiative in difficult situations. Ability to encourage others in complex and sensitive situations to reach a mutually agreeable resolution that achieves advancement goals and maintains positive work relationships across the organization. Ability to coordinate and manage communication efforts conveying difficult crucial and/or controversial decisions particularly on an interpersonal basis with donors or donor prospects.

Preferred Skills and Abilities:

• Excellent constituent services orientation

• Ability to exercise sound judgment in rapidly shifting situations maintaining integrity discretion and professionalism

• Ability to collaborate effectively with a broad array of colleagues constituents and volunteers

• Digital Fluency / Application Power User: High proficiency with apps indicated below and general ability to quickly develop expertise in the use of new software supporting business functions such as procurement financial processing and human resources.

  • Proficiency with popular social media platforms such as Facebook and LinkedIn virtual meeting and collaboration platforms such as Zoom Meeting (and Webinar) and Google Meet and office productivity software such as MS Office and Google Docs

  • Proficiency with Blackbaud Raisers Edge NXT donor relations CRM and Almabase alumni relations CRM

• Ability to serve as onsite coordinator for special events of 112 hours in length. Onsite event coordination may require extensive standing walking and lifting.Ability to lift and push up to 50 pounds with or without reasonable accommodation.

Preferred experience: working in education in the areas of advancement development legislative relations or external relations or 5 years of applicable experience working with a wide variety of constituents in fields of administrative support constituent relations legislative relations board relations or fundraising.

Please attach a cover letter and resume to the online application before submitting.

Free Oncampus Parking

Vacation:SHRA employees earn from 14 days to 26 days per year based on years of state service. Leave accruals for parttime and less than 12 month employees are prorated. Leave is earned monthly.

Sick Leave:12 days per year. Leave accruals for parttime and less than 12 month employees are prorated.

Additional Leave:Family Medical Leave (FMLA) Paid Parental Leave (PPL) Civil Leave Personal Observance Day Extended Illness Short/Long Term Disability Family Illness Leave Military Leave Community Service Leave Voluntary Shared Leave and Leave Without Pay.

Holidays:12 days per year

Benefits:The University Systemoffers eligible employees a flexible and comprehensive benefits package including but not limited to Universityprovided group life insurance various retirement savings options group health plan coverage dental vision critical illness cancer flexible spending accounts accident disability coverage educational assistance and more. These programs can help employees achieve retirement savings and career goals as well as assistance with meeting everyday health and educational needs. The benefits programs are designed for employees to tailor a benefits package that best meets their needs.