Manager Program Operations
Manager Program Operations
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$ 98124 - 166810
1 Vacancy
Job Description
Manager Program Operations
Location: REMOTE (Must be based out of MidCentral Region)
Ready to make a difference
We are seeking an Operations Manager for our Energy Efficiency division to manage program implementation work in the MidCentral Region. The Operations Manager will work with a crossfunctional team of program management outreach technical and marketing personnel as well as actively lead project delivery strategy and market development efforts.
The Operations Manager will work with the Senior Director of Program Operations and the Central Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios leverage regional staff based on fluctuating workloads and develop best practices for programmatic functions such as project reviews performance tracking client deliverables and project startup activities.
What you will be doing:
- Manage program operations staff including energy analysts data analysts project coordinators and operations managers.
Direct the quality and performance of the team responsible for the following tasks:
- Coordination of regular programlevel deliverables (weekly reports forecasting etc. working with project managers to add qualitative information and portfolio lead for final quality review
- Supporting internal and external team meetings by prepping and pulling quantitative data coordinating with project managers on qualitative inputs coordinating with portfolio lead on agenda hosting meetings and documenting action items
- Initiating programlevel incentive invoices reviewing data points with project manager and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed
- Generating accurate and polished deliverables for all regulatory filings reports and presentations. Coordinate with portfolio manager for final inputs and approvals
- Maintaining and updating shared files resources and program documents to ensure all program staff has access to latest versions of materials
- Coordination with program managers to develop and maintain portfoliolevel performance forecasts and trend analysis
- Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans
- Coordination with IT and reporting team for prioritization of requests and projects
- Maintaining business workflow documents and operations manuals
What you will need to have (minimum qualifications):
- BS/BA degree in Business Economics Energy Information Technology or related discipline (candidates can substitute one year of experience for each year of education)
- 5 years of experience supporting developing or administering successful demand side management programs and/or related experience
- Advanced MS Excel experience and skills
- Experience with Power BI (or similar data visualization tool)
What would be useful (preferred skills):
- Knowledge of the utility and energy efficiency demand response and distributed energy resource programs and markets
- Certifications related to operational excellence (PMP Six Sigma etc. and/or industry specific certificates (LEED BPI RESNET etc.
- Sound business ethics including the protection of proprietary and confidential information
- Ability to work with all levels of internal staff as well as outside clients
- Superior interpersonal skills including courtesy professionalism and a cooperative attitude
- Strong project management skills
Professional Skills you will use:
- Outstanding analytical skills and attention to detail
- Excellent verbal interpersonal and written communication skills
- Timeliness and strong work ethic
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$98124.00 $166810.00Nationwide Remote Office (US99Required Experience:
Manager
Employment Type
Full-Time
