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Job Description
About AvePoint:
Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes approximately 5000 managed service providers valueadded resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more visit.
At AvePoint we are committed to investing in our people. Agility passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career make an impact and own (y)our future. Unleash the power of you!
Overview
We are looking for bright friendly and detailoriented individuals with strong software troubleshooting skills excellent communication abilities and a passion for learning and adapting to new technologies. In this role you will analyze and resolve software issues by identifying root causes and implementing effective solutions. Your expertise in cloud computing and willingness to learn AvePoints suite of products will be essential in ensuring seamless software operations for our customers.
What will you be doing
As a .NET Developer your job is to troubleshoot critical technical issues provide timely customer feedback and support the rollout of new applications among other duties. Youll be speaking with customers directly to resolve any problems as well as providing written documentation on resolutions. This is a development role where youll be reviewing code working with the other software venders such as Microsoft Google Salesforce to solve the technical issue and escalating to our engineering team to correct any issues and will require excellent written and verbal communication.
- ProvideTier 3 support of AvePoint onpremises and cloud applications ensuringtimelyresponse to and resolution of customer questions and issues tomaintaincustomer satisfaction
- Review code to debug identify root cause and provide change suggestions
- Act as an escalation point for Tier 2 support team collaborating to solve customer issues
- Act as an extension of R&D team to troubleshoot and resolve advanced software issues
- Communicate with customerswith troubleshooting guidance and manage customer expectationsaround resolutions
OKIminterested is this the job for me
We look for people who value agilitypassionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn grow and expand their careers. Bring your aptitude and build upon what you do best for our customers partners team and you.
Qualifications:
- Bachelors Degree or abovein ComputerScience/Information Technology or equivalent
- Strong knowledge and understanding of objectoriented programming (C#/.NET) required
- 3 years or more handson development experience
- Knowledge of database technology (SQL Server preferred) as well as optimization and analysis
- Strong analytical skills and technical research capabilities
- Excellent verbal and written communication skills
- Familiaritywith cloud computing Kubernetes and Azureisa plus
- SelfMotivated with keen attention to detail and excellent organization skills
- Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies
AvePoint is proud to employ talent from many different backgrounds experiences and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Employment Type
Full Time
