Director Corporate Account Management

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Director Corporate Account Management do

As the Director Corporate Account Management you will lead monitor and develop Account Management staff responsible for advancing clients knowledge utilization and satisfaction with Fiserv products and services. Your team plays a meaningful role in providing seamless highquality service and support while thinking and acting strategically to help grow existing client relationships achieve revenue growth goals and retain business. This role ensures we deliver toplevel customer service for our Enterprise payment processing accounts.

What you will do:

• Proactively communicate problems issues and status updates to assigned clients.
• Handle critical requests or complaints to ensure speedy resolution and client satisfaction.
• Develop client relationships through visits and phone calls.
• Analyze client surveys with the Account Executive to identify areas for improvement and develop action plans.
• Collaborate with clients and all levels of Fiserv management to facilitate timely and accurate problem resolution.
• Align employees with Client Service goals and implement necessary systems to track progress.
• Establish behavioral developmental and results metrics and coach for performance excellence.
• Provide timely and effective recognition and resolve problems as they arise and conduct effective annual performance appraisals.

What you will need to have:

• 4 years of experience in relationship management or service managementrelated positions.
• 3 years of management or supervisory experience.
• 3 years of experience in payment processing merchant services or related environments.
• Ability to travel 30.

What would be great to have:

• Demonstrated conflict management skills.
• Prior experience leading customer support roles.
• Knowledge of Fiserv products.
• Fouryear college degree or equivalent work experience.
• Mentoring and developing others.

Perks at Work:

• Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.