Manager - Payment Marketing HSN

The Opportunity

Reporting to the Director of Payment Strategy Marketing & Operations the Manager will lead the payment marketing team delivering exciting marketing campaigns that increases customer/cardholder engagement and loyalty to the HSN brand while optimizing the team processes and applying main wholehouse marketing events and programming. You will also cultivate bank marketing partnership to ensure agreement in marketing strategy and seamless of payment marketing roadmap through curated marketing campaigns.

• Role is hybridremote and based in West Chester PA.

Who We Are

HSN takes shoppers on a journey embracing the new exploring untrodden paths and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty jewelry home/lifestyle fashion/accessories and electronics and incorporates entertainment personalities and industry experts to provide a unique shopping experience.

Your Impact

• Lead HSNs Payment Marketing team (which consists of marketing strategy planning and driving customer/cardholder acquisition increased loyalty and profitable growth of the HSN private label credit card program (PLCC).
• Lead in the strategy creation and of the monthly HSN PLCC marketing calendar and PLCC crossacceptance marketing initiatives between HSN and QVC.
• Analyze monthly quarterly and annual marketing campaign results for leadership share out; provide future marketing optimizations and recommendations based on performance results.
• Partner with HSN/QVCs Senior Manager of Payment Strategy and Operations to develop longterm marketing strategies while deepening 3rd party partnerships within PLCC as well as other key partners (where applicable) within the gift card and alternative payment provider industries (i.e. Synchrony Bank Blackhawk PayPal traditional credit card networks and latest payment providers) to identify and maximize opportunities leading to new customer acquisition increased loyalty incremental spend and share of wallet utilizing preferred forms of payment.
• Research and monitor industry trends innovations and marketing best practices including those utilizing credit card loyalty programs mobile commerce etc.
• Work with all partners to ensure all payment marketing campaigns are communicated supported and executed across all platforms and channels (via live onair television email social streaming digital etc).
• Help develop execute and optimize the annual PLCC marketing innovation and research budgets each year to maximize acquisition and lifecycle marketing opportunities (targeted and mass campaigns).
• Integrate customer surveys insights research and campaign performance into future marketing plans and activities.

What You Bring

• 5 years experience driving strategy of targeted and mass customer acquisition/lifecycle campaigns across multiple channels including digital broadcast email direct mail mobile call center and vendor communications
• 5 years experience partnering with Finance Legal and other teams to inform and track performance of mass and targeted marketing campaigns.
• 5 years experience presenting marketing plan and results to leadership.
• 5 years experience monitoring inflight campaigns to identify potential issues and troubleshoot with internal and external partners.
• 5 years experience developing an annual budget planning process to maximize marketing opportunities.

Remote work is not permitted in NYC at this time.

#LIAC5

#LIHybrid

If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fastmoving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrierfree employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.