Victim Care Coordinator
Victim Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
As a Victim Care Coordinator you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. Youll be the primary point of contact throughout the victims journey providing initial contact and assessment of the individuals needs and tailoring support plans to meet these needs. This may include emotional or practical support from you directly or signposting and advocacy on behalf of external partners.
In addition to managing a caseload of service users with varying needs youll also be the teams lead in a specialist area. As lead youll make sure our services and interventions relating to that specialism remain current building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector.
Main duties
- Provide effective interventions to support those in need whether be over the phone or inperson
- Reporting caseload to leadership and ensuring data is collected and recorded accurately.
- Other administrative duties.
- Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events local community centres and liaising with other organisations to ensure the service provides the best emotional support for victims.
- Become the lead specialist in one of the following areas:
- Domestic Abuse
- Sexual Violence
- FGM
- Children and Young People
- Gangs and Knife Crime
- Modern Day Slavery
- Hate Crimes
- Equality Diversity and Inclusion
- Fraud
- Radicalisation
Qualifications :
We are looking for someone with the following skills abilities and experience:
- Experience of working with or supporting vulnerable people either through paid or voluntary employment or even through personal experience.
- Knowledge of safeguarding
- A basic level of education good verbal/written communication essential for writing evidence involved with casework.
- Good level of basic IT skills post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
- Victim Care Coordinators must be nonjudgmental and nondiscriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers. Post is subject to a diverse range of victims with a number of varying backgrounds.
- Good communication written and verbal communication. Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
- Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users.
Additional Information :
Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process please see our contact information on the Candidate Help Page. Please use reference REF3498F in your message so that we can identify the opportunity.
When applying please be cautious over the answers you provide. If you select NO to the screening question regarding Right to Work in the UK your application will automatically be closed.
Additional Requirements: Successful postholders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (nonpolice personnel vetting) check also requires that the postholder has lived in the UK for the past 3 years with a few exceptions.
Contract: Permanent
Hours & work pattern: Full time 37.5 hours per week.
Salary: 25585
Location: You will spend 12 days per week in GMP HQ Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.
Unless otherwise stated interviews will be arranged as suitable candidates are identified so early application is strongly advised. Where a deadline is advertised Catch22 reserves the right to withdraw the post from advertisement without notice.
Screening: Successful admission to post subject to enhanced DBS check police vetting check and employer Right To Work in the UK check. The postholder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
Shift patterns:
Hours and days worked will change weekbyweek on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.
Every 4 week term will include one working Saturday (with a nonworking week day during that week) and one Sunday on call.
Shift start times and end time will be betweenand be a 7.5 hour work day.
Proactive Recruitment Strategy: We are proactively recruiting to build a pool of precleared candidates for future vacancies for some of our opportunities. While we may not be able to offer an immediate role successful applicants will undergo all relevant preemployment checks enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.
To Apply: Please provide your CV and cover letter along with the completion of the screening questions to express your interest in this opportunity. Please note in the interest of safer recruitment and ensuring that applicants are a right fit for the role submitted applications must contain a CV satisfactory responses to the screening questions and information detailing interest in the role to be considered for this position.
AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair genuine and representative of the candidate applying our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.
Catch22s Commitment to Opportunity & Progression
At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024 within our Justice Hub we have 68 of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued frontline.
Catch22s Commitment to Ban the Box
Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead we invite disclosures at interview stage and encourage them at the offer stage. Please see the Job Information Pack for more information.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
