Travel Manager

In November 2024 the T&T UK business implemented UK corporate travel management services from a new Travel Management organisation AMEX GBT Egencia and the processes and system are operating in a steadystate with 91 selfbooking using the Egencia tools and Apps and 97.1 compliance with the UK Travel and Expenses Policy.

We are looking for a UK Travel Manager to be the T&T UK lead for corporate travel bringing business people behaviours culture and process change experience to the users/travellers business leaders and stakeholders to enable the UK travel programme to mature and users/travellers to get the best rail hotel air and car deals and services.  To effectively manage travellers and travel arrangers by responding to daytoday operational queries related to travel and travel processes promoting stakeholder understanding of the travel programme and the tools and services available from Egencia.

This role suits someone who is selfdirected resilient in dealing with resistance to change and issue resolution and has a passion for making a difference to T&T UK colleagues working at multiple levels at the same time within T&T and with third party organisations such as Egencia and HSBC.

Responsibilities will include:

Core activities:

• Responsible for the Strategic Business Plan (started development with Egencia in ONC 11/2
• Daytoday UK travel operations and issue/problem solving ensuring excellent customer service and followup of issues
• Working with the Egencia OTM (Outsourced Travel Manager) and Egencia Account Manager
• Developing Maturing and Operational Ownership of the travel strategy and programme
• SuperUser access to all profiles and edit any data create modify and deactivate profiles manage passwords and security
• Manage Users (able to access all profiles and edit any data create correct modify and deactivate profiles)
• Twice weekly user data updates working with HR on traveller and approver profiles (starters / movers / leavers) with manual manipulation of HR data prior to upload to cater for special traveller groups who have varied approval set ups.
• Manage the T&T Online Booking Tools (rates approvals policy etc.
• Working with HSBC on the Virtual and Lodge card programme (balances limits issues etc. with Tristan Allen (T&T Corporate Treasurer
• Working with the UK Admin Team as change champions to advocate the new ways of working share knowledge
• Analysis and reporting using the Analytics Studio data standard & bespoke reports

Other / adhoc activities:

• QBRs (Quarterly Business Reviews).  The first for Q125 will be 23 April 2025
• T&T stakeholder contract and supplier management and liaison
• Report analyst activity making the most of the Egencia Analytics Studio and Reporting (examples: looking at outofpolicy travel or odd booking/travel trends)
• Reporting of travel adoption spends compliance & carbon
• Optimising travel operations driving continuous improvement identifying opportunities for improvement and development of travel programme
• Manage and update the UK Corporate Travel T2 site links and content
• Access and update travel policy supplier policy and display customise site links pop up traveller messages
• Travel Policy management/upkeep (with Finance) compliance with policies/procedures
• Maximising cost reductions and avoidance
• Negotiate contracts and rates Procurement/ tenders for travel services
• Regular comms and engagement with stakeholders users / travellers
• Liaison with Angela Smith (CBREEMEA Travel Manager)
• Awareness of the travel payments and invoicing processes working with UK Finance teams

Qualifications :

Were looking for someone who has a diverse set of skills to effectively manage travel arrangements and ensure smooth operations:

• Managerial Skills: Essential for overseeing travel plans and handling emergencies in a levelheaded logical manner. Managing and owning the relationships with other internal teams key to travel Finance IT risk governance etc) as well as managing the relationship with Egencia
• Excellent Communication Skills: Essential for conveying travel policies handling emergencies and interacting with emotional employees and senior stakeholders
• Stakeholder Management: Stakeholder engagement and management within T&T and with outside organisations
• Business change advocate: Bringing people together to embed new ways of working
• ProblemSolving Abilities: Important for addressing travelrelated issues and finding efficient solutions
• Adaptability: Ability to handle unexpected changes calmly and adapt to new technologies and trends
• Empathy: Understanding travellers needs and providing support during their journeys
• Industry and GDS Knowledge: Understanding the latest trends and technologies in the travel industry Familiarity with Global Distribution Systems like Amadeus.  The industry knowledge can build over time supported by Egencia and the existing UK Travel Director and Travel Manager
• Commercial / Negotiation Skills: Useful for securing the best deals with travel vendors and with Egencia around the Quarterly Business Reviews and performance against SLAs and KPIs
• Analytical Skills: Needed for analysing travel data creating reports and optimizing travel policies.

• Data/System skills: Basic excel skills (vlookups pivots etc. manual data manipulation from error reports. Confident navigating online travel systems to make profile changes etc

In addition to these specific skills the role requires someone who:

• Is able to build strong working relationships remotely internally and externally to proactively identify and solve issues and regularly deliver high levels of satisfaction
• Enjoys being part of a fastpaced pragmatic environment and collaborating with other parts of the business and other organisations with different working cultures to support the embedment and success of the UK travel programme

UK Board Oversight

The role holder to be supported by a Managing Director sponsor on the UK Board across:

• UK Board ownership of the UK travel strategy and programme
• Quarterly Business Reviews (QBRs. 4 per year) and contract management performance against SLAs savings sustainability opportunities online adoption compliance travel programme maturity industry insights
• Supplier Contract and Stakeholder management

Additional Information :

Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects worklife balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at  control responsibilities may be part of this role which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal email accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review

SOX control responsibilities may be part of this role which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal email accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.