Cloud Support Engineer I
Cloud Support Engineer I
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Salary Not Disclosed
1 Vacancy
Job Description
The Role: Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide topnotch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others.
InOffice Position: At Strategy our inoffice days are 5 days a week
Responsibilities
- Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customerfacing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications :
- Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science). Targeting May 2025 graduates.
- Knowledge of Python REST API Java SQL HTML or XML/XSL technologies
- Windows/Linux system administration knowledge
- Strong customer focus with the desire to help others and provide highquality support.
- Strong analytical and troubleshooting skills and experience.
- Strong Time management skills to prioritize workload multitask meet deadlines and manage competing priorities under pressure.
- Excellent oral and written English communication skills.
- Preferred: Cloud Certifications (AWS Azure Google Cloud)
Additional Information :
Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
