Technical Trainer
Technical Trainer
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Collaborate with managers and supervisors to assess training and onboarding needs.
Propose and develop training and development programs and objectives.
Oversee onthejob training ensuring the use and development of "best practice" methods
Evaluate training progress and procedures monitoring and analyzing course effectiveness updating curriculum as needed.
Provide feedback to supervisors about employee expertise evaluations and leveling.
Maintain flexibility with work hours to support business needs.
Identify and express to the Team Leader (IAB3 any risks regarding health safety quality and environment including reporting all incidents and near misses.
Know the recommended gestures to perform the standard operating modes. Suggest proposals to improve the operating mode.
Ensure the quality of the operations performed by controlling and respecting the standards
Apply escalation process in case of any deviation (safety environment quality performance)
Job Duties and Responsibilities
Plans conducts coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires existing staff and individuals who seek oneonone assistance.
Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
Determines training needs by observing; studying based on the high volume of Trouble tickets being created service and customer experience results reports; conferring with management.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Supports training financial objectives by recommending budget items; controlling costs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Engages in all tasks including but not limited to process improvement group and individual call observation quality calibration and mentoring activities.
Thorough understanding of the Delivery process for new product development and launches.
Attend global and regional meetings/training sessions.
Performs all other duties as required.
Physical Job Description:
Active Verbal communication in a classroom environment 8 to 9 hours each scheduled work day.
Sitting and standing positions 89 hours each scheduled work day.
Close proximity to computer screens.
Ability to work within fluctuating background noise and movement.
Close proximity to surrounding coworkers open area seating.
Shift(s):
Must be flexible with the ability and willingness to work late evenings weekends and certain holidays.
Must be able to travel to other locations and field offices. Service Desks are operational 7 days a week 24 hours a day.
Required Qualifications
Ability to develop training and methodology programs that are unique to the organization s goals values and mission statement.
Customer sales and service training experience (minimum of 3 years in industry or related field).
Ability to problem solve.
Strong analytical and decisionmaking skills.
Selfdevelopment skills.
Ability to handle multiple projects and prioritize.
Must be able to travel up to 25.
Preferred Qualifications:
5 years in a training environment.
3 years methods and procedures documentation and development.
Bachelor s degree or higher.
Hours: 8:00am to 5:00pm
Training methods and procedures documentation and development, Customer sales and service training, Sales and service training, Develop training and methodology programs.
Education
Bachelor s degree or higher
Employment Type
Full Time
