Bilingual Service Desk Agent
Bilingual Service Desk Agent
Posted on :
12-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Bilingual Service Desk Agent
This role is for our client supporting their mandate in the fastfood industry. It is a great opportunity to be at the forefront of IT support ensuring smooth technical operations in a fastpaced environment. As the first point of contact for all technologyrelated requests you will troubleshoot resolve and escalate issues while delivering toptier customer service.
What is in it for you:
Hourly salary of $18.
Indeterminate contract.
Fulltime position: 37.50 hours per week.
Hybrid work: 2 days onsite 3 days remote.
Overnight shift between Monday and Sunday from 12:00 AM 8:00 AM with a potential adjustment to 11:30 PM 7:30 AM.
Responsibilities:
Provide firstlevel troubleshooting and assistance for inbound calls emails and chat inquiries.
Follow established processes and suggest improvements to enhance service delivery.
Document and track incidents and service requests accurately within the IT management system.
Ensure prompt resolution of issues by escalating to appropriate resolver groups when necessary.
Monitor support channels and prioritize tickets based on urgency and service level agreements.
Maintain high customer satisfaction by delivering timely updates and solutions.
Understand and adhere to security policies and business continuity plans.
Own and manage customer problems acting as a champion to ensure resolution.
Assist with Active Directory account administration and basic troubleshooting for network connectivity and mobile devices.
What you will need to succeed:
High school diploma or equivalent.
Experience in a customerfocused or technical support role is preferred.
Familiarity with Microsoft Office and basic IT troubleshooting.
Ability to multitask and work independently in a fastpaced environment.
Excellent problemsolving and customer service abilities.
Bilingual in English and French to support clients in both languages.
Excellent written and verbal communication skills.
Availability: must be available to work weekends when required.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# FJT190325
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
