Housekeeping Supervisor oversees the daily operations of the housekeeping department ensuring cleanliness standards are met managing staff and maintaining inventory while also addressing guest requests and ensuring compliance with safety protocols.
Heres a more detailed breakdown of the role:
Key Responsibilities:
Staff Management:
Supervise and assign tasks to housekeeping staff.
Train new employees on cleaning procedures and safety protocols.
Evaluate staff performance and provide feedback and coaching.
Address and resolve staff issues.
Schedule staff shifts and manage time off requests.
Cleanliness and Maintenance:
Ensure all rooms and common areas are cleaned and maintained to high standards.
Inspect rooms and facilities to identify areas needing attention.
Implement and maintain cleaning procedures and protocols.
Respond to guest requests and complaints in a timely and professional manner.
Ensure compliance with health and safety regulations.
Inventory and Supplies:
Manage inventories of cleaning supplies linens and room essentials.
Order supplies and equipment as needed.
Ensure supplies are stored and used properly.
Other Duties:
Coordinate with other departments for guest services.
Assist with housekeeping duties as needed.
Prepare reports and maintain records.
Participate in staff meetings and training sessions.