Grocery Online Team Leader
Grocery Online Team Leader
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Job Description
Online Team Leader
About the Role:
We are currently recruiting for an experienced and motivated Online Team Leader to join our Waterford store. This role is pivotal in ensuring the smooth and efficient operation of the online shopping service delivering excellent standards and customer satisfaction from order to delivery.
Key Responsibilities:
Lead and manage the online team to ensure timely and accurate picking packing and delivery of customer orders.
Oversee the daytoday running of the online department ensuring KPIs are met.
Ensure high levels of product availability and correct substitutions in line with customer expectations.
Liaise with other departments to ensure seamless operations across the store.
Maintain strong standards of order accuracy quality control and customer service.
Coach and support team members to perform to the highest standard identifying training needs where necessary.
Monitor delivery schedules and address any operational issues promptly.
Ensure compliance with health safety and hygiene procedures at all times.
Ideal Candidate:
Experience in a supervisory or leadership role within retail logistics or online fulfillment.
Strong organisational and timemanagement skills.
Excellent attention to detail and commitment to quality.
A customerfirst mindset with a proactive approach to problemsolving.
Comfortable using instore technology and systems.
Flexible and adaptable to meet the needs of the business including early starts or weekend shifts.
What s on Offer:
A dynamic and supportive team environment
Opportunities for growth and development
Staff discount and additional company benefits
The chance to play a key role in an evolving area of the retail business
#retailcareer
Customer Service, Grocery, Checkout
Employment Type
Full Time
