Technical Service Technician
Technical Service Technician
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Job Description
Ecolab is seeking a Technical Service Technician. This position is responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and position includes technical support concerning varied aspects of Ecolab business including but not limited to Institutional Warewashing Laundry and Housekeeping with training provided as needed.
Whats In It For You
- The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments
- Work with the worlds most recognized and iconic brands
- The ability to make an impact with a company that is passionate about your career development
- On the job training where you will learn from subject matter experts with proven success
- Access to bestinclass resources tools and technology
- The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best
What You Will Do
- Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers
- Routine call coverage on midlevel call complexity with areas of competence
- Deliver accurate courteous telephone service within performance standards including specialty consultation
- Contribute to new systems development and resolution of product and equipment quality problems
- Prompt preparation of special reports and transfer of followup information email or phone
- Accurate and timely completion of internal ESRs case entry and quality tracking reports
- Completion of special project assignments
- Excellent customer service skills and proficiency prior customer facing experience
Position Details
- Work Location: Ecolab Schuman Campus (Eagan MN)
- Hybrid Work Environment 3 days onsite 2 days remote)
- Work Shift: MF; Standard Business Hours
Minimum Qualifications
- High School Diploma/GED required
- 3 years of professional experience preferably in a technical support role
- 2 years of experience with customer interactions/customer service
- Intermediate proficiency in Microsoft Office Suite applications (Word Excel Outlook etc.
- Proficiency in English (spoken and written) is necessary with a preference for bilingual candidates especially those who speak Spanish
- Ability to troubleshoot daytoday operational preventative maintenance and training issues remotely
Preferred Qualifications
- Bachelors degree or in progress
- Basic math skills to calculate consumption flow rate concentration use cost and dilution rates
- Familiarity with ticketing systems and video communication platforms
- Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service
- Must be capable of solving product and equipment system application problems over the phone frequently with limited background information
- Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and marketcompetitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customerfacing roles may need to:
Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Be fully vaccinated for COVID19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
IC
Employment Type
Full-Time
