Scheduling CoordinatorDispatcher
Scheduling CoordinatorDispatcher
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As an Scheduling Coordinator and Dispatcher you will be working with our network of interpreters to schedule and dispatch for inperson video and telephone interpretation jobs. Days are filled with scheduling phone calls emails texts negotiating problem solving and critical thinking.
We service a high volume of interpreting jobs each day so you will be busy and the day will fly by. A successful Scheduling Coordinator and Dispatcher is cool under pressure and welcomes a challenging day. If you prefer to work in a quiet and/or slower pace this position is not the right fit. Our coordinators are a fun group because they love what they do why they do it and who they do it with!
Responsibilities:
- Interpreter Coordination:Manage a team of skilled interpreters maintaining their schedules ensuring their readiness for assignments and supporting them throughout the process
- Dispatch Excellence:Efficiently assign interpreters to appointments based on their expertise location and availability while juggling timesensitive demands
- Client Communication:Liaise with clients to understand their language service needs and ensure a smooth interpretation process while providing exceptional customer service
- Problem Solving:Tackle logistical challenges headon adapting to lastminute changes and ensuring that all parties are wellinformed and comfortable with the revised arrangements
- Continuous Improvement:Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems
Why Join Us:
- Rapid Growth:We are experiencing exponential growth and joining us at this stage means youll be an integral part of our success story. Your contributions will directly impact our expansion and global outreach.
- Impactful Work:As an Interpreter Coordinator and Dispatcher you will be at the forefront of connecting people cultures and businesses around the world. Your role will make a tangible difference in breaking down language barriers and fostering understanding.
- Collaborative Environment:We believe in the power of teamwork. Youll work closely with a supportive and passionate group of professionals who share your enthusiasm for languages and communication.
- Innovation and Technology:Embracing cuttingedge language technology we constantly strive to improve our services. Youll have the chance to leverage advanced tools and platforms to streamline processes and enhance the interpreter experience.
- Career Growth Opportunities:As part of our fastpaced and evolving team youll have access to continuous learning and professional development resources. We believe in empowering our employees to achieve their full potential.
- Flexibility:We are hiring for multiple shifts!
At Hanna Interpreting Services we deliver more than just words.
In 14 years Hanna has grown from a startup company to an industry leader in the interpretation and translation space. We were recently listed as a Top 100 Language Service Provider in the World by Nimdzi Insights Slator and CSA Research as well as nominated for Best Overall Company Best Customer Service and Best Community Impact in the 2023 BizX Awards. But we are not done yet!
Who is Hanna
Hanna Interpreting Services LLC is a language services provider that offers in person video overthephone and written options for translation interpretation ADA remediation transcription language assessments voice over and website localization.
Founded in 2010 by mother and son duo Jennifer Hanna and Tom Elias Hanna in their garage in San Diego CA Hanna has grown to more than 70 employees served over 1 million nonEnglish speakers to date in 200 languages and has sponsored countless outreach events to serve the local community.
Were known in the industry for always getting the job done. Whether a healthcare provider needs an interpreter to help during an emergency or an organization needs to translate their website in multiple languages they call us because we have the experience and the relationships to make their jobs easier.
Requirements
- Strong organizational skills with the ability to multitask and thrive in a fastpaced environment.
- Exceptional communication and interpersonal abilities to interact effectively with interpreters clients and internal teams.
- Adaptability and composure under pressure ensuring a high level of professionalism in all situations.
- A passion for languages crosscultural understanding and an eagerness to make a positive impact.
- Previous experience in interpreter coordination dispatch or related fields is a plus but not mandatory for candidates with the right attitude and aptitude.
Disclaimer:
This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this role. The duties responsibilities and qualifications may change at any time with or without notice to meet the business needs of the organization.
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Benefits
- Pay rate: $2022/hr
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan 401k)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Short Term & Long Term Disability
- Training & Development
- Hybrid Working Schedule
- Free Food & Snacks
- Breakfast or Lunch provided for onsite staff every Friday (thats right every Friday!
Required Experience:
IC
Employment Type
Full-Time
