Executive Experience Coordinator 47056
Executive Experience Coordinator 47056
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1 Vacancy
Job Description
Description
Location: TELUS Health Care Centre Toronto 333 Bay Street
Hours: 6:30AM 2:30PM PST (Monday to Friday) Important you must be in person at the clinic during these hours
Status: Regular Full Time
Who is TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health Care Centres is a connected network of 13 bestinclass medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Healths innovative digital health technology to deliver:
- Highly personalized care
- Enhanced patient experiences
- Easy access to a broad range of services in preventive health wellness primary care mental health and occupational health
What Youll Do
As an Executive Experience Coordinator youll be the welcoming face of our clinic ensuring every patient feels valued and supported. Youll go beyond checkins and clinic toursyoull build relationships understand patient needs and match them with the right products and services to achieve their health goals.
- Deliver a personalized conciergelevel experience for patients from checkin to checkout
- Build relationships to understand patient health goals and proactively recommend relevant services
- Act as a product expert guiding patients through our private pay offerings and facilitating bookings
- Track patient interactions in our CRM maintain a pipeline of opportunities while ensuring compliance with privacy regulations
- Work collaboratively with medical teams to ensure a holistic patientfirst approach to care
- Follow up with patients via email or phone to enhance engagement and retention
Qualifications
What You Bring to the Table
- Education & Experience: Postsecondary degree in Sales Marketing Hospitality or a related field. 23 years in a sales or hospitality role with a strong focus on customer relationships
- Patient Guidance: Ability to guide patients through available healthcare services providing transparent and ethical recommendations
- Sales Excellence: Proven ability to exceed engagement goals through consultative and relationshipbased approach
- PeopleFirst Approach: Engaging proactive and passionate about delivering a toptier client experience
- Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail
- TechSavvy: Proficient in CRM databases data management and Google Workspace
- Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus
Nice to Haves
- Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
- Experience supporting an executive audience (Csuite level executives or senior management)
- Benefits
- Opportunity to join a fastpaced team in a fun learningintensive environment
- Help build out the future of the Executive Experience Coordinator function at TELUS Health
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
IC
Employment Type
Full-Time
