Customer Experience Specialist - Ridgeland MS
Customer Experience Specialist - Ridgeland MS
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Salary Not Disclosed
1 Vacancy
Job Description
At BankPlus we strive to add value for our employees customers and shareholders. We are a highperforming TEAM committed to fulfilling promises building lasting relationships and making dreams come true.
All current employees must have a performance rating of Outstanding or HighPerforming to be eligible to post for a position.
General Position Scope:
The Customer Experience Specialist is responsible for being ontime professional knowledgeable and courteous. Additionally the specialist is responsible for providing excellent customer service to internal and external customers on all BankPlus products and services.
Duties and Responsibilities:
- Protect customer and account information by following privacy policies and bank policies/procedures.
- Provide information and assistance on all BankPlus products and services including fee schedule CallPlus eBankPlus CheckCards branch information i.e. location hours.
- Sell and crosssell BankPlus products and services to new and existing customers.
- Close lost or stolen CheckCards request PIN mailers and handle telephone transfers stop payments check reorders etc. for customers.
- Correspond with customers via emails web chats and myTTY service for hearing impaired customers.
- Responsible for customer call backs and research.
- Provide information on advertised promotions and sponsorships bank wide.
- Attend and participate in team meetings.
- Perform other duties as assigned.
- Participate in the banks HighPerformance Rewards Connections Program.
- Make referrals to Mortgage Center and Wealth Management.
- Maintain a thorough knowledge of Bank products services policies procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E etc. Complete required compliance training and adhere to the Banks standard of conduct.
Position Requirements:
- College education preferred.
- Banking experience preferred.
- 1 year of similar or related experience in Customer Service Public Relations or Communications.
- General computer and typing experience with Microsoft Office Suite to include Excel Word and Outlook.
- Excellent verbal and written communication skills.
- Extensive reading comprehension and problemsolving skills.
- Schedule flexibility to cover all shifts required.
- Shifts are determined based on business needs.
- Work outside of regular business hours as deemed necessary.
- Ability to make difficult decisions and handle multiple tasks with daily deadlines.
BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race color religion national origin citizenship gender marital status sexual orientation age disability veteran status or any other characteristic protected by federal state or local law.
We maintain a drugfree workplace and perform preemployment substance abuse testing.
Other details
- Pay TypeHourly
Required Experience:
Unclear Seniority
Employment Type
Hourly
