Summer 2025 IT-Helpdesk
Summer 2025 IT-Helpdesk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technology Consulting Assistant
Classification: Student Employee (nonexempt)
Name and Address of Employer: St. Olaf College 1520 St. Olaf Ave Northfield MN 55057
Department Name: Information Technology
Unit Number 5 digits): 14115
Length of Position: May 21 2024 September 3 2024
Contact Person/Supervisor: Helpdesk Manager
Pay Rate (Check One) X Standard Hourly Rate Supervisory/Special Skills Hourly Rate
Description of the Position: (Purpose of the Position):
To provide technical support for students faculty staff emeriti and guests of the college.
Transferable Skills:
Customer Service
Problem Solving
Troubleshooting
Ability to stay calm in stressful situations
Listen and document issues
Gather information to diagnose problems
Articulate solutions
Duties and Responsibilities:
Help customers who call chat or visit the Helpdesk.
Document and respond to customers in the ticketing system.
Contact faculty staff and students to follow up on support requests.
Gather information identify the problem and research solutions in order to solve customer issues or escalate to appropriate IT team.
Be ontime for assigned shifts and plan in advance for conflicts. Communicate changes to Helpdesk Manager.
Qualifications: (Education/Experience/Skills)
Excellent customer service
Attention to detail
Skilled in problem solving
Ability to understand and articulate
Timely and dependable
Employment Type
Part-Time
