Manager Dispatch
Manager Dispatch
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Job Description
At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Manager Dispatch is responsible for all aspects of successful Dispatch Operations. This role will be responsible for training all dispatch personnel on the daytoday functions within the dispatch capacity. They will ensure all dispatch personnel have a firm understanding and knowledge of the route and trip operations. The Manager Dispatch will optimize the utilization of the AAA and partner with leadership to minimize missed trips.
Location: On site at 4525 E University Dr Phoenix AZ 85034
What youll do:
Responsible for the employee experience during the integration process
Partner with internal stakeholders to identify potential synergies
Optimizing the utilization of the AAA fleet
Actively manage all dispatch services performed for the client in which we serve
Track trend analyze and take action on all aspects of dispatch operations
Ensure adequate coverage as required by contract and with backup plans in place
Create continuity with all departments which are key to the overall Dispatch Operation
Partner with NEMT Dispatch team to minimize missed trips
Train all new dispatcher to perform all dispatch duties
Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance
Report all issues to the applicable manager in a timely manner
Complete all retraining for current dispatchers on current and new policies and procedures
Assist operations with problems or issues relating to scheduling
Report and resolve all incidents pertaining to dispatcher performance
Monitor radio telephones and onroad provision of service for quality
Record time of departure destination and expected time of return
Establish and maintain effective communication with Drivers
Review schedules and trip reconciliation daily to ensure trips area assigned promptly and accurately
Manage and maintain dispatcher schedules timeoff requests and overtime tracker
Monitors daily system performance and maintain tracker for reporting purposes
Perform additional duties as assigned or required
What youll need:
Experience Education & Certifications:
High School Diploma or G.E.D.
3 years in transportation routing dispatching and scheduling expertise
Proven experience supervising and monitoring the delivery of contractual services
Skills:
Maintain a high level of professionalism with all peers clients and members
Ability to work within a teamoriented environment
Ability to read and respond to Outlook and Workday emails within 24 hours of receipt
Ability to problemsolve in a collaborative professional manner
Adhere to all company policies and procedures
Maintain a clean and orderly workspace
Demonstrate excellent time management skills
Propose process improvements as well as work with internal/external partners to support solutions
Demonstrate professional communications skills including proper grammar and spelling with all written and oral communications
Ability to schedule organize and prioritize multiple tasks
Moderate to advanced computer skills
Ability to maintain positive attitude and team focused during high stress situations
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Knowledge of GPS and GIS systems preferred
Must be able to demonstrate effective use of scheduling software twoway radio communication and data analysis skills
Regular attendance
Even better if you have...
1 year experience working with the applicable transit scheduling system preferred
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $65440
Salary Max: $75000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
Required Experience:
Manager
Employment Type
Full-Time
