SCCM Admin
SCCM Admin
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Job Description
Position Description:
As a Subject Matter Expert for the team he/she is expected to be technically astute with Packing and associated skills to support the delivery. The role requires one to carry out the following tasks qualitatively.
Is responsible for ensuring that software are fully deployed implemented and functioning as per customers requirement.
To provide remote OS rebuild support.
To create batch files & scripts wherever possible.
To undertake Windows Administrator and Active directory tasks if required.
To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.
To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.
To act as a point of contact for technical queries and share technical knowledge wherever possible assist with technical training if required
Is responsible for ensuring the quality of packages delivered are errorfree and in sequence of new systems/platforms.
Must also prepare standard instructions and Checklists for preparing & installation of packages.
Should be customer centric.
Providing a positive image of the company through your role being a point of contact with onshore team/customer.
Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.
Must proactively help team members in resolving issues while being open to share their knowledge.
Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.
To ensure that all is work carried out in accordance with ITIL Incident Management guidelines
Should be able to follow the ticketing process according to the change request phases that are defined.
Perform basic to complex troubleshooting for the SCCM deployments.
Should be able to work on basic Antivirus activities.
Should understand DLM Framework.
Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
To achieve all team and personal performance goals as defined by the company
Ensure tickets assigned to the queue are accepted and worked on time
Monitor open Change tickets
Adhere to ISO9000 and ISO27001 procedures
Ensure that your individual training record is kept up to date
Ensure that proper technical guidance is provided to the members when required
Gain adequate knowledge by perform research activities on the new and upcoming technologies
update the knowledge base with the known issues that come across while troubleshooting
Conduct periodical technical trainings for the team members in order to build the technical competencies within the team
Skills:
- Intune
- MDM (Mobile Device Management)
- Mobile Application Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
