Support Associate III Spanish
Support Associate III Spanish
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Job Description
Position Description:
CGI Federal is looking for outgoing experienced Support Associates to join our team. The ideal candidates should possess excellent communication skills have experience in customer service and be able to work as a team in a fast paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.
Due to the nature of the government contract requirements and/or clearance requirements US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.
Due to the nature of the government contracts this position requires US Citizenship.
Hourly Rate: $22.11 /hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this rang
This position is located in San Diego CA.
Your future duties and responsibilities:
The Support Associate Level III Spanish provides support to the Government staff and performs accounting functions prepares letters reports and specialized correspondence. Anticipated tasks include but are not limited to the following:
Receive undeliverable Passports requesting issued applications from QC and researching mailing problems assist in researching questions with applicants and other issues requiring more seniorlevel expertise
Assist the Government Customer Service Manager (CSM) with inquiries from Congress Headquarters White House and other Government agencies
Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain various PFBD data bases PFBD CPC data base PFBD SharePoint site
Assist in training lower level Support Associates in the essential job functions helping to constantly improve the training processes and procedures
Operate various equipment for scanning image review book print quality control and metering mail.
Required qualifications to be successful in this role:
EDUCATION/EXPERIENCE:
Bachelors Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment and;
Six 6 years of general office experience including;
Four 4 years of experience utilizing a variety of office software specifically: MS Word MS Power Point MS Excel and MS Outlook.
OTHER QUALIFICATIONS:
Good handeye coordination
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
Capable of performing repetitive tasks while maintaining a high level of accuracy such as: lifting standing reaching twisting sealing envelopes opening mail stacking moving/stacking boxes unstapling paperclipping book printing sorting filing and reading
Ability to multitask while paying attention to detail and accuracy
Ability to work in one place and traverse the office on a continuing basis
Ability to provide basic customer
Desired qualifications/nonessential skills required:
Knowledge and understanding of the laws rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Hourly Rate: $22.11/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level relevant experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollarfordollar contributions made by eligible employees up to a maximum for their job category
401(k) Plan and Profit Participation for eligible professionals
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
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Skills:
- Customer Service & Support
- Data Entry
- Detailoriented
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
IC
Employment Type
Full-Time
