Internal Communications Manager

About Us

VitalEdge is a leading provider of ERP and Dealer Management System (DMS) software solutions empowering dealerships and rental businesses in construction mining forestry agriculture material handling and heavy truck industries. With our robust portfolio including our flagship ERP solutions and the trusted IntelliDealer DMS platform we are committed to delivering technology that helps dealers operate smarter grow faster and exceed customer expectations.

Today VitalEdge employs over 750 talented professionals operates offices on four continents and serves customers in more than 20 countries. Privately held and headquartered in Cary North Carolina were actively expanding our North American presence and continually innovating with flexible scalable software available both onpremises and in the cloud.

Were always seeking exceptional talent to join us in shaping the future of dealership technology.

Why work for VitalEdge

At VitalEdge we believe that effective communication is the backbone of our success. We are committed to creating an inclusive and engaging workplace where every voice matters. As the Internal Communications Manager you will have the opportunity to shape the way we communicate and connect with our employees driving a culture of transparency collaboration and innovation. Its an exciting time to work for VitalEdgejoin us!

Position Overview

The Manager Internal Communications reporting to the Chief Human Resources Officer will be responsible for serving as the critical editorial eye fostering a communication landscape that engages and informs and overall will have a vital role in the creation of engaging internal communications that reflect our VitalEdge culture and core values. This position will utilize several existing internal communications channels including email Microsoft Teams VitalNet (intranet) and InsideEdge (newsletter) to keep employees connected to our organizations mission vision and values and constantly focused on our strategic business objectives.

This position will also be responsible for communicating and managing the creation of agendas presentations logistics/technology and postmeeting evaluationsfor key internal meetings including bimonthly Town Hall Meetings monthly Senior Leadership Team (SLT) Meetings and monthly People Manager Forums (PMF). The ideal candidate will have prior experience with content creation and a desire to continue to develop skills in a fastpaced corporate environment. The Internal Communications Manager will work closely with the CHRO CEO People Experience Team Marketing Team and department heads to elevate the communication experience and ensure alignment between the internal communications roadmap and the companys longterm goals.

It is imperative that this position be able to influence and align many stakeholders at one time. This position will be based in Waltham MA with 10 travel to other VitalEdge office locations and company events.

Responsibilities

Strategic Communication Development:

• Design and execute a comprehensive internal communication strategy that supports the companys vision values and business objectives
• Collaborate with the CEO CHRO executive leadership and People Experience Team to develop key messages and communication plans for organizational initiatives
• Manage executive communication plans and change management strategies supporting key organizational and business unit announcement

Content Creation and Management:

• Produce highquality internal communications materials including newsletters intranetcontent presentations and announcements
• Ensure consistent messaging across all internal channels maintaining a unified voice that reflects the companys culture and values

Employee Engagement:

• Curate engaging experiences through impactful communication and global leadership/employee meetings that support a culture of transparency promote employee engagement and enhance our developing company culture as an employer of choice
• Collaborate with the Internal Communications Committee on the development of new communication initiatives providing content editing and design support
• Collaborate with the People Experience Leadership Team to effectively communicate peoplefocused initiatives (e.g. performance management employee engagement recognition wellness multicultural employee resource groups)
• Develop continuous improvement concepts for internal communications based on the companys annual Voice of the Employee Engagement Survey Results
• Lead quarterly newsletter stakeholder meetings and manage content assignments business unit submissions edit content and design the publication
• Contribute to VitalNet by drafting original content assisting stakeholders with content development and collaborating with the platform administrator on enhancements

Feedback and Analytics:

• Present monthly and quarterly communications analytics (e.g. open rate click rate regional/global platform engagement)
• Analyze communication metrics and adapt strategies based on employee feedback and engagement levels
• Implement feedback mechanisms to measure the effectiveness of internal communication initiatives utilizing surveys and other tools to gather employee insights
• Maintain and organize internal communication materials including templates style guides and standard process documentation to ensure all communication deliverables are in alignment with branding guidelines and adhere to necessary reviews approvals and timelines

Crisis Communication:

• Prepare and implement crisis communication plans to effectively manage internal communication during times of change or uncertainty
• Serve as a point of contact for internal communications in the event of organizational changes ensuring timely and transparent communication to all employees

Collaboration and Partnership:

• Work closely with People Experience Marketing and other departments to ensure alignment and integration of internal communication efforts with broader organizational strategies
• Partner with crossfunctional teams to identify communication needs and develop tailored solutions that address specific departmental objectives

Project Management:

• Establish clear roles timelines and deliverables for all initiatives
• Ensure timely of projects and alignment with company objectives

Technology:

• Manage the vendor partnership with our internal communications platform ChangeEngine

Required Skills & Education

• Bachelors degree in Communications Public Relations Journalism or any Liberal Arts degree
• 5 years of experience in internal communications corporate communications or public relations
• Exceptional writing editing and verbal communication skills with a keen eye for detail
• Proven ability to develop and implement effective communication strategies that drive employee engagement and support organizational goals
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Experience with communication tools and platforms (e.g. intranet email marketing social media)
• Proficiency in Microsoft Office and basic design tools (e.g. Canva Adobe Suite). Prior partnership with ChangeEngine preferred
• Ability to work collaboratively and thrive in a dynamic fastchanging environment and build relationships with diverse stakeholders

Application Process

Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience related to this role to .

Qualified candidates who are considered for the position will also be asked to provide two to three examples of written professional work for review.

VitalEdge is an Equal Opportunity Employer