Patient Communications Specialist II Clinical Medical Assistant Call Center
Patient Communications Specialist II Clinical Medical Assistant Call Center
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1 Vacancy
Job Description
Do you have a clinical certification that you want to use in a different environment Are you ready for a change from handson clinical support PCHCs Patient Communications Center a comprehensive call center supporting multiple PCHC clinics is looking for a Patient Communications Specialist II (Medical Assistant)! In this role youll provide clinical support within your scope and be that first vital impression our patients receive when they call PCHC. Apply today!
All externally hired fulltime PCS II staff will receive a $3500 signon bonus!
Schedule: Fulltime MondayFriday 8:30am5pm Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor Maine and is eligible per PCHCs Telecommuting Policy.
Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patientcentered service and appropriate resources to better health outcomes for our patient and the community one phone call at a time.
Highlights of the position:
- Serves as Ambassador for PCHC. Provides high quality customer service to our patients by demonstrating kindness effective communication advocacy and followthrough
- Acts a resource in the Patient Communications Center for calls of a clinical nature which other staff may need support to complete.
- Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
- Accurately schedules appointments following protocol and guidelines provided.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PCS I role as it relates to the revenue cycle process.
- Is educated on PCHC practices and providers as well as processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with all teams to identify ways to improve patient experience.
Join PCHCs nationally recognized nonprofit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
PCHC provides comprehensive patientcentered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Education and Experience:
- High school diploma or equivalent educational certification required.
- Three years of experience in a clinical/medical setting required.
- Certification as an MA CMA RMA CCMA or CNA a plus but not required.
- Excellent IT/Technology skills.
- Completion of Medical Terminology course required within one year of hire.
- Three years of experience providing high level customer service preferably in a medical office setting.
- Experience in a large Call Center a plus.
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
