Move-In Coordinator

Pay Range: $30.00 $36.00/hour

JOB CULTURE

At Masonic Homes/Acacia Creek we are committed to redefining senior living through collaboration innovation and a residentcentered approach. As we transition to a unified onecampus sales philosophy our goal is to eliminate silos between levels of living and create a seamless experience for prospective residents. This transformation reflects our dedication to operating as a true Continuing Care Retirement Community (CCRC) where every team member contributes to enhancing resident satisfaction and campuswide occupancy.

Our culture values efficiency transparency and teamwork. By aligning our efforts across all care levels we empower our staff to deliver a streamlined simplified entry process that improves lead conversion and elevates our reputation as a premier senior living destination. Join us as we build a more connected forwardthinking community where innovation and service go handinhand.

JOB SUMMARY

The MoveIn Coordinator oversees the movein process for Independent Living Assisted Living and Memory Care for Master Masons and their eligible family members transitioning to Masonic Homes through Partial Assignment of Assets (PAA) contracts. This role is crucial in facilitating moveins for Independent Living Assisted Living Memory Care and the PAA program at Masonic Homes and Acacia Creek.

ESSENTIAL FUNCTIONS

MoveIn Coordination

• Manage and facilitate all aspects of the movein process including initial contact documentation apartment readiness and resident orientation.
• Maintain MoveIn Packets: Regularly update and organize all materials for moveins.
• Organize MoveIn Logistics: Provide residents and families with information on professional organizers packers and moving companies.
• Order Keys & Access Materials: Manage key phob proximity card badge and door nameplate requests for new residents.
• Meet and Assist Residents: Complete all required movein paperwork communicate utility setup and provide details on the 8hour movein assistance program.
• Cross Departmental Coordination: Ensure smooth coordination between facilities dining housekeeping and other departments for moveins.

Resident Engagement & Tours

• Giving Tours: Available to lead tours for prospective residents offering detailed insights into the communitys services amenities and lifestyle.
• Welcome and Community Support: Work closely with the team to support new residents assist with booking guest suites and prepare welcome baskets for shortterm stays.

Event Support & Marketing Assistance

• Event Planning & Logistics: Process event requests assist with preparation (e.g. making signs name tags) checkin guests and assist with event cleanup as needed.
• Advertising/Marketing Reports: Prepare monthly marketing reports as directed.
• Document Preparation: Prepare brochures and additional paperwork as needed.
• Special Projects: Work on projects such as maintaining spreadsheets for apartment inventory or conducting walkthroughs.

Office & Administrative Support

• Answering Phones & Scheduling: Handle phone inquiries book tours schedule appointments and manage RSVPs as needed.
• Concierge Support: Assist at the front desk during lunch or meeting coverage as needed.
• Inventory & Office Supplies Management: Track office supplies including welcome basket supplies waters and marketing materials.
• Accounting & Filing: Keep resident files updated to ensure files are properly maintained at both Acacia Creek and Masonic Homes locations.

Facility & Apartment Management

• Model Apartment Preparation: Ensure model apartments are showready by vacuuming removing trash and tidying up at the end of the day.
• Apartment Maintenance: Clean apartments when need attention including sweeping wiping down surfaces and ensuring a presentable environment.

SKILLS ABILITIES AND EXPERIENCE

• Strong Communication Skills: Must have excellent verbal and written communication skills including superior business writing telephone and customer service skills.
• Grammar & Proofreading: Excellent proficiency in English grammar and errorfree written communication.
• Technical Proficiency: Ability to effectively use Microsoft Office products including MS Outlook MS Word MS Excel MS PowerPoint MatrixCare EntryPoint WorxHub Microsoft Teams Zoom Camera MS Project and the ability to learn new programs and software as required.
• Experience with Older Adults: Minimum of three 3 years of experience working with older adults in a professional setting.
• Regulatory Knowledge: Familiarity with Title 22 regulations and the ability to learn and understand pertinent parts of the California Masonic Code.
• Confidentiality & Discretion: Uncompromising sense of confidentiality and discretion required in handling resident and business information.
• Organizational & Filing Skills: Strong ability to organize maintain records and manage office files efficiently.
• Initiative & Independence: Ability to take initiative work independently and proactively address challenges.
• Task Management & Prioritization: Must prioritize multiple tasks meet deadlines and manage workload efficiently.
• ProblemSolving: Ability to take a proactive solutionsbased approach to complex problems and situations.
• Calm Under Pressure: Ability to remain calm and responsive in a fastpaced prioritychanging and deadlinedriven environment.
• Respect & Professionalism: Unwavering commitment to fostering a gracious respectful tone in all interactions with residents members and staff.
• Professional Image: Must maintain a professional appearance and be wellgroomed.

EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES

Any combination of education and experience that would provide the necessary knowledge and abilities listed typically:

• Notary Public: Must possess a current Notary Public License.

At Masonic Homes we are looking for team members who would like to combine their passion for helping people good communication skills decisionmaking skills and great ethical standards with the opportunities to advance your career.

In return for your skills you will be offered:

• A work environment focused on teamwork and support for excellent care
• Excellent health dental and vision wage replacement and other benefits for you and your familys wellbeing
• A generous contribution to a 401K plan whether or not you participate and an additional contribution from the company when you participate in the plan
• Paid Time Off (PTO) Holiday Pay offered
• Investment in your growth through Tuition Reimbursement

Required Experience:

IC