Operational Lead
Operational Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Operational Lead
FLSA Status: NonExempt
About us
Physicians East a team of skilled healthcare professionals united to meet the challenge of delivering quality costefficient comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
Fulltime role based at our Greenville location MondayFriday 7:30a.m. 6 p.m.
Overtime may be required to ensure patients are taken care tasks are completed and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received:Reports to the Department Coordinator Operations Supervisor and Operations Manager.
Supervision Exercised:None.
Typical Physical Demands:Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff patients and the public.
About the role:
Use their experience and expertise to empower the team to higher quality standards innovate practical solutions and foster new employee retention through strong communication detailed training methods and empathy skills.
Responsibilities:
- Proven drive to offer exceptional customer service and a leave no stone unturned mentality in care resolution
- Model advance knowledge in scheduling communications and administration skills
- Initiative in learning new tasks processes and software/systems
- Ongoing growth in knowledge of company policies and procedures
- Commitment to adherence to safety practices and policies
- Alignment with company mission and dedication to impart to new staff
- Dedicated to the creation distribution and continued updating of training materials for new staff/float staff to the department
- Exemplify the expectations for team members to strive for meeting performance metrics and deadlines consistently
- Strong communication skills to direct feedback between Operations Manager Operations Supervisors and team members
- Adaptability to the changes of the day and willingness to assist in any needed tasks/orientation in any area
- Verified willingness and capability in training and orientation of new staff members
- Resolve minor conflicts and issues for patients and staff; ability to escalate concerns or issues
Candidate requirements
- High School Diploma required; Associates Degree preferred. Experience in a medical office environment is highly preferred.
- Must have strong computer experience
- Must have a strong sense of team commitment which includes meeting deadlines punctuality and excellent followthrough and feedback.
- Must display a high level of confidentiality integrity and initiative.
- Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
- Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff patients and the public.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity
General Duties:
- Maintain a team approach with staff and patients.
- Greet patients at check out and direct patients.
- Verify and enter patient demographic and insurance information.
- Schedule coordinate cancel and reschedule patient appointments. Schedule annual wellness as needed for the department.
- Relay necessary messages to staff via phone notes in Centricity.
- Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
- Stay active with insurance updates.
- Keep forms and supplies up to date and ordered.
- Keep work area neat and orderly.
- Work as a contributing member of a team to keep departments running smoothly.
- Participate in inservice education staff meetings and other continuing education programs to maintain optimal technical knowledge.
- Adhere to department and company policies. Maintain confidentiality.
- Attend safety classes and compliance training as offered by Physicians East P.A.
- Assist with other duties or projects as needed.
- Answer patient phone calls and remain professional and courteous.
- Enter referral for patient and send to appropriate staff to complete appointments.
Affirmative Action/EEO statement
Physicians East an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age race color ethnicity religion creed sex (including gender pregnancy sexual orientation and gender identity which includes status as a transgender individual) national origin or ancestry citizenship past current or prospective service in the uniformed services genetic information (including family medical history) physical or mental disability or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office ator email
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Employment Type
Full Time
