Senior In-bound Travel Consultant
Senior In-bound Travel Consultant
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1 Vacancy
Job Description
Job Description
A premier Inbound DMC based in Kloof is offering a hybrid opportunity for an experienced Senior InBound Travel Consultant. The hybrid aspect of the role will be discussed during the interview process.
We are a premier travel company specializing in bespoke experiences across Africa. Our mission is to provide unforgettable journeys that connect travelers with the natural beauty and rich culture of the continent. We are dedicated to offering personalized service and exceptional travel experiences ensuring our clients have a seamless and memorable adventure.
Role Summary:
As an Inbound Travel Consultant you will be the first point of contact for prospective clients. You will manage the entire travel booking process from initial inquiry through to posttravel feedback. Your expertise in Southern Africa destinations and your ability to create tailored itineraries will be crucial in delivering exceptional service.
Key Responsibilities:
- Handle inbound inquiries via phone email and chat providing prompt and professional responses.
- Conduct detailed consultations to understand clients travel preferences needs and budget.
- Design customized itineraries including accommodation activities and transportation.
- Coordinate all aspects of the booking process including flights transfers accommodation and excursions.
- Provide predeparture information support during travel and follow up posttrips to ensure client satisfaction.
- Maintain uptodate knowledge of destinations lodges and activities to provide accurate and inspiring recommendations.
- Drive sales by identifying opportunities to upsell and crosssell additional services and experiences.
- Work closely with the team to ensure smooth of itineraries and handle any issues that arise.
- Tour plans experience an advantage.
- Candidate must have good attention to detail and be a team player.
Minimum Requirements:
Education and Experience:
- 35 years experience Inbound FIT Reservations experience is nonnegotiable.
- Tourism qualification or similar will be advantageous.
- Excellent communication and interpersonal skills with the ability to build rapport with clients and partners. Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer service and creating memorable travel experiences.
Salary:
- Market related.
Required Experience:
Senior IC
Employment Type
Full-Time
