Business Communications Lead Analyst Dental Health Care Provider - Cigna Healthcare - Hybrid

Please note: This is a hybrid position and requires three days per week in a local Cigna office. Incumbent candidate can be based out of any US Cigna Healthcare Office location.

The Dental Health Care Provider (HCP) Communications position is accountable for developing dental HCP communications and marketing materials within the Dental organization. The candidate will be responsible for executing all communication initiatives for dental HCPs and the Cigna Dental employees supporting dental networks. The position also includes resolving communication challenges and delivery limitations by sourcing new avenues to deliver messages to HCPs and providing viable recommendations that optimize the dental health care professional experience costeffectively.

DUTIES AND RESPONSIBILITIES

• Support the overall dental HCP communication strategy ensuring that it delivers an efficient and costeffective competitive positioning for Cigna Dental in the industry.

• Find new software/communication avenues to effectively communicate with providers.

• Develop marketing and training videos for HCPs.

• Manage and execute multiple complex projects with competing timelines.

• Participate in assigned business projects as the communication subject matter expert with the goal of creating an optimal communication experience for dental HCPs.

• Attend project meetings to represent Dental HCP Communications.

• Ensure that Cigna for HCP has updated provider materials.

• Coordinate and develop quarterly provider newsletter with dental partners.

• Interact with key matrix partners to drive and execute dental HCP communication strategies and enterprise communication strategies.

• Coordinate with matrix partners to develop and execute comprehensive internal employee communication training plans and external dental HCP endtoend communication plans and their distribution for initiatives that affect dental and/or our network of dental HCPs.

• Ensure all information has been received through the intake system to initiate timely accurate quality communication development.

• Ensure that materials and plans conform to and meet different national and state regulatory requirements and Enterprise Marketing and Branding guidelines.

• Draft content for internal and external dental HCP communications.

• Draft content for provider marketing and recruitment materials.

• Manage communication review/editing process for documents requiring review and secure final signoff from dental business subject matter experts project owners any engaged corporate communications area compliance legal and others as needed.

• Execute on ad hoc communication requests from business partners

• Secure accurate mailing lists assist with distributing mailings and pull appropriate reporting to ensure the target audience is reached.

• Interface with internal constituencies (e.g. Network Recruitment Clinical Network Operations) to execute communication plans for new initiatives policy/program changes and requirements for dental HCPs. This includes providing recommendations relative to the communication strategy and executing Cignas overall strategic direction and project objectives while remaining within the boundaries of the Dental HCP Communications budget.

• Work with local market dental network recruitment team representatives to drive market and clientspecific communication strategies.

• Assist in creating and maintaining Standard Operating Procedures for the Dental HCP Communications area.

• Manage and maintain a centralized location for all approved Dental HCP communications.

• Manage all reporting and tracking needs for Dental HCP Communications (e.g. budget communication effectiveness intake distribution etc.

IDEAL CANDIDATES WILL OFFER

• Bachelors degree in communications or equivalent field

• 5 years of managed health care experience in communications. Dental experience strongly preferred.

• Broad business knowledge of the healthcare services industry.

• Excellent project management communication and presentation skills.

• Proven ability to work independently and proactively and use critical thinking and problemsolving skills

• Proven ability to prioritize multiple projects in a fastpaced environment to meet deadlines

• Strong peer relationship management skills to foster collaboration value others perspectives negotiate influence and gain support and buyin

• Exceptional writing skills

• Proficiency in Microsoft Office applications

• Proficiency in WordPress application

• Proficiency with Adobe Creative Cloud applications

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.

About Cigna Healthcare