Student Worker - Alumni Engagement Assistant
Student Worker - Alumni Engagement Assistant
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Job Description
Job Title: Alumni Engagement Assistant
Job Classification:Events and Hospitality Student
Department: Alumni and Parent Programs
Hiring Manager: Riley Becker
Contact:
Work Schedule:MondayFriday between 8am5pm 1520 hours per week
Desired Length of Employment: Summer 2025
Pay Rate: $10/hour
Job Description:
The Baylor Alumni Parent and Philanthropic Engagement team is seeking a thoughtful engaging detailoriented individual to provide visitor services support in the McLane Family Alumni Center located within the Mark and Paula Hurd Welcome Center. This position will work closely with the Visitor Services Coordinator and provide administrative support to the overall team.
Job duties:
Assist with greeting / managing inperson guests managing phone calls and responding to general alumni emails; provide excellent customer service to all constituents. Assume all Visitor Services Coordinator duties when they are out of office or away from the front desk.
Maintain tidiness and cleanliness of the McLane Family Alumni Center.
Collect update and maintain confidentiality of constituent data in CRM software system.
Serve as a Baylor University subject matter expert to answer or help facilitate answering constituent questions.
Stay informed of University and Division events initiatives and priorities.
Specialized skills:
Highly skilled at effectively communicating with diverse audiences through a variety of communication channels including in person email and phone.
Strong organizational skills and high level of attention to detail; effective multitasking and prioritizing.
Takes initiative and can work independently.
Strong discernment critical thinking and problemsolving skills.
Advanced learner and utilizer of software programs and other technology.
Required soft skills:
Interest and appreciation for alumni parent and philanthropic engagement.
Professional demeanor and appearance.
Maintain regular and punctual attendance.
Ability to maintain discretion and confidentiality.
Compliance with University and Division policies.
Perform business operations duties for assigned area of responsibility
Provide excellent customer service to clients
Ability to prioritize and take initiative
Assist with various projects activities and tasks related to business operations
- Assist in planning coordinating and helping with events as needed
- Deliver excellent customer services to clients and visitors
- Provide information and answer inquiries as needed
- Assist with various activities and tasks related to events and hospitality services
- Ability to comply with University policies
- Maintain regular and punctual attendance
Employer: Baylor University
Work Location: McLane Family Alumni Center Hurd Welcome Center
Work Address: 901 S University Parks Dr Suite 212 Waco TX 76706
Employment Type
Part-Time
