Call Center Specialist II-40 Hours Evenings
Call Center Specialist II-40 Hours Evenings
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Exemption Status:
NonExemptSchedule Details:
Sunday through SaturdayScheduled Hours:
3pm11pmShift:
2 Evening Shift 8 Hours (United States of America)Hours:
40Cost Center:
Access Division Call CenterUnion:
SEIU Local 509 Community Health LinkThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
The Call Center represents CHL to those seeking services. The Call Center Specialist II receives processes and schedules referrals for crisis services. This role requires an understanding of CHLs mission vision and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services.1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.
2. Registers screens and completes insurance checks for individuals seeking services at CHL.
3. Performs telephonic interventions which include but are not limited to crisis support and deescalation of individuals in Crisis.
4. For urgent and emergent services assists Clinicians with arranging dispositions of cases inpatient bed Searches making referrals arranging transportation (cab or ambulance) etc.
5. Assigns and schedules initial assessments for urgent and emergent services.
6. Obtains insurance authorizations processes referrals and obtains information and enters into Electronic Health Record (EHR).
7. Communicates to supervisor information gathered for referrals from identified high priority referral sources including (but not limited to) the Department of Mental Health and hospital inpatient programs.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelors degree is .
2. Must be able to pass a CORI background check.
3. Driving is not a requirement.
Experience/Skills:
Required:
1. A minimum two 2 years experience working in a clinical environment is .
2. Ability to learn to CHLs service lines to appropriately triage clients with various levels of complexity to the right services.
3. Ability to document CHL services in accordance with insurance reimbursement requirements.
4. Effective oral and written communication skills
5. Basic computer skills in Microsoft Suite
6. Ability to learn to navigate in the Electronic Health Records (EHR) system.
7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
8. Requires personal and professional accountability selfmanagement discretion initiative professional integrity and cultural competency.
9. Ability to use office equipment including copy machines computers printers telephones.
Preferred:
1. Prior experience in a behavioral health and/or call center environment is preferred.
Unless certification licensure or registration is an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Departmentspecific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
