Office Associate - LHCSA
Office Associate - LHCSA
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$ 18 - 20
1 Vacancy
Job Description
Position Summary Serves as the receptionist for the department main phone lines and provides customer service excellence to all callers and office associate also provides administrative support such as filing faxing and copying as needed.
Principal Responsibilities:
- Answers screens and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly.
- Forward and unforward phones to call center timely and daily.
- Obtain and distribute the oncall logs from the service timely and daily
- Provide callers with appropriate information about the home care programs andor organization
- Greet screen and announce all visitors to the department
- Ensure all staff have checked in for the day including maintaining schedule of staff availability.
- Assist in the department orientation of new staff and any minor administrative support as requested
- Adhere to organizations standards by completing annual mandatory trainings in a timely manner on topics including but not limited to Sexual Harassment Prevention Training IT Security Awareness Compliance OSHA HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
- Supports organizations mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with coworkers.
- Adheres to the organizations policy in regards to absenteeism and appearance
Salary Range: $18.00 $20.15 per hour commensurate with experience.
Job Competencies & Minimum Qualifications:
- HS Diploma/GED Associates preferred; experience accepted as substitute
- Spanish or Russian speaking preferred
- 25 years of experience in the home care industry; or reception.
- Excellent customer service skills
- Knowledge of home care concepts practices and procedures for home care programs
- Computer literate
- Excellent verbal and written skills
- Excellent customer service skills
- Able to multitask and work independently with a great attention to detail
Working Conditions/Physical Demand
- Business office environment with phone and computer use.
Required Experience:
IC
Employment Type
Full-Time
