Sr Manager Digital Customer Success Programs
Sr Manager Digital Customer Success Programs
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Job Description
Were looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a Sr. Manager Digital Customer Success Programs. This position is remotefriendly.
Position Overview:
As the Leader of Digital Customer Success Programs reporting to the VP Customer Success you will drive the strategy development and of digital engagement programs across the customer lifecycle. Your team will oversee the testing deployment and optimization of digital touchpointsincluding onboarding adoption Community engagement User Groups blogs podcasts and other scalable motionsthat empower Customer Success Managers (CSMs) and account teams to focus on strategic engagements.
This role requires a strategic and crossfunctional leader who can scale customer success initiatives across all regions segments and products to achieve digitalfirst humanconnected experiences that empower all customers. You will partner closely with Marketing Product Technical PreSales and Customer Education to enhance the digital customer journey and drive measurable impact.
Primary Responsibilities:
Define & Drive Strategy: Develop and present the strategy and success measures for scalable Customer Success digital programs spanning all products segments and customer journey stages.
Lead a HighImpact Team: Manage a team of program owners responsible for executing and optimizing digital engagement initiatives including:
Automated lifecycle touchpoints for onboarding and adoption
Podcasts blogs and guides to engage and educate customers
User Groups and Community Live Webinars to foster peertopeer learning
Community engagement events that enhance customer connections
CrossFunctional Leadership: Collaborate with Marketing PreSales Sales Customer Success Education and Operations to align digital touchpoints with broader customer engagement efforts.
Navigate Challenges & Change: Lead through escalations program pivots and technology or launch challenges with a solutionsoriented approach.
Optimize Technology & Tools: Identify and drive technology requirements for program leveraging Gainsight Khoros Salesforce Teams Zoom Alteryx Tableau and internal tools.
Strategic Planning & Budgeting: Provide input on annual planning and budget allocation for Community programs ensuring alignment with business priorities.
Skills and Experience:
7 years of experience in Customer Success and/or Program Management with a focus on Digital or Scaled Customer Success in the technology sector.
5 years of leadership experience ideally within Customer Success.
Experience leading a global team across multiple time zones languages and cultural backgrounds.
Executive communication skills including presenting strategies and program results to senior leadership.
Deep understanding of the Alteryx user landscape particularly at the enduser level where scaled engagement has the highest impact.
Datadriven decisionmaking: Experience leveraging customer insights and success metrics to inform and refine strategy.
Technical acumen: Ability to identify dependencies and opportunities across digital engagement platforms (e.g. Community Customer Portal InProduct Email etc..
Strategic advocacy & resource allocation: Ability to champion program needs while optimizing resources effectively.
Adaptability & problemsolving: Ability to navigate multiple and shifting priorities and unexpected challenges with confidence.
Bachelors degree or equivalent experience required.
Why This Role Matters:
This role plays a critical part in scaling Customer Success through digital engagementhelping customers maximize value stay engaged and grow with Alteryx. If youre passionate about building innovative programs leading highperforming teams and driving digitalfirst success strategies we want to hear from you!
Compensation:
Alteryx is committed to fair equitable and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience education certifications skills and geographic location.
The salaryrange for this role in the United States is $150000 $200000.
Employees may also be eligible for a wide range of other benefits such as a bonus or commission medical retirement financial wellness time off employee discounts and others.
Interested Learn more and apply today at alteryx/careers!
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#LIREMOTE
Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.
Required Experience:
Manager
Employment Type
Full-Time
