Field Service Engineer II 23294
Field Service Engineer II 23294
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Job Description
ASM is a leading global supplier of products services and materials for semiconductor processing. For more than half a century innovation has been at the core of everything we do. Our smart ambitious people are dedicated to creating cuttingedge solutions for the worlds leading semiconductor providers. Every day we push the development of nextgeneration computerchip technology always staying a few steps ahead of whats next.
The talented enthusiastic people at ASM are just like you: dedicated to improving peoples lives and unlocking new potential. With our collaborative approach to R&D we advance key semiconductor technologies and platforms like ALD epitaxy PEALD PECVD and vertical furnaces. And we have recently entered the promising highgrowth market: silicon carbide epitaxy. Year after year our innovations help to make chips smaller faster and more powerful. In fact you will find our technology in every aspect of modern life: in AI medical equipment 5G smartphones autonomous driving and more.
As a Field Service Engineer at ASM you will enjoy the rewards of a dynamic and a diverse working environment amongst the brightest minds from around the world. ASM offers you the opportunity to work with innovative technology high level clients and customers and grow within a high demand industry. As a technician you will be offereda relocation package if not already in Phoenix AZ shift differentials and eligible for overtime. With our astounding growth come sizeable workloads with short turnaround times. If you are up for the challenge and possess effective communication and critical thinking skills this is the place for you.
Field Service Engineer Roles and Responsibilities
- Ensure safety protocols are adhered to while performing work; prevent other coworkers and customer from performing work outside safety protocols.
- Install equipment at customers locations including new equipment upgrades and system relocations.
- Diagnose problems identify and order components and make necessary repairs.
- Cowork with local and international technical support teams to solve problems.
- Monitor maintain and optimize equipment daily to enhance functionality and prevent problems.
- Provide technical support to customers to correct system malfunctions.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
- Perform administrative and coordination duties including update install status reports update install project plans update procedures facilitate passdowns create work orders and create corrective action / preventative action reports.
- Coordinate labor and material resource planning.
- Provide appropriate support and assistance to less experienced ASM personnel as necessary.
- Position will require travel up to 25.
- Position will require access to customer site locations.
- Ability to work flexible shifts including nights weekends and holidays.
- Ability to wear clean room suit.
- Ability to wear respiratory / breathing air PPE. (this way they know they must maintain clean shaven face for respirator work)
- Work compress shifts or extended hours (including weekend days)
- Ability to be oncall coverage based on set coverage schedule.
Education
- Minimum of an associate degree from an accredited school in electronics / electro mechanical discipline or equivalent military technical training
Experience
- 1 years of field service / customer support experience and/or manufacturing experience in final assembly or test of semiconductor capital equipment.
- Knowledge in any or all the following areas is a plus: wafer fab closed loop gas and vacuum control RG induced plasma electropneumatic controls microprocessorbased controllers robotics basic concepts of software toxic and/or flammable gasses and acids.
Skills
- Safety first mentality
- Strong attention to detail to ensure high degree of quality in workmanship.
- Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
- Knowledge of structured problemsolving techniques
- Ability to establish and maintain strong working relationship with demanding customer in changing environment.
- Clear and concise (English) verbal and written communications
- Working software knowledge of MS office
- Ability to work independently or as a team to complete assignments in strict timelines.
- Be able to interpret electronic / electromechanical schematics and drawings.
Physical Demands
This position will require you to lift and/or carry 110lbs frequently and up to 50lbs occasionally. Other physical requirements include frequent standing walking sitting communicating; and occasional reaching above your shoulder climbing squatting kneeling bending and grasping. You will also be required to wear Personal Protective Equipment (PPE) while working.
At ASM we are committed to supporting our people enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives we enable a culture of continuous exploration and adoption of new ideas. At every step we know that it is our valued people who enable us to deliver excellent products and service to our clients and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM find us at asm and on LinkedIn Facebook Instagram and YouTube.
Employment Type
Full Time
