Client Success Manager mwd
Client Success Manager mwd
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
DXC Technology (NYSE: DXC) is the worlds leading independent endtoend IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC Technology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner alliance combine to deliver powerful nextgeneration IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information visit
The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client accounts within the commodities trading sector. Acting as the key representative of the Consulting & Engineering Services (CES) organization the CSM bridges sales and delivery ensuring seamless service coordination across multiple offerings such as Data and AI Custom Applications SAP and others. This role is focused on fostering longterm client relationships driving revenue growth and optimizing account performance through strategic planning and . While not directly responsible for sales the CSM should have a strong technical understanding and experience in account management or salesrelated roles.
Requirements:
- Minimum 5 years of experience in IT account management or salesrelated roles
- Technical background (general IT knowledge not necessarily handson experience)
- Experience in or knowledge of commodities trading
- Fluency in English and German; French is a plus
- Strong ability to orchestrate and coordinate teams working on complex multioffering accounts
Key Responsibilities
Revenue Growth
- Collaborate with Market partners for account planning leveraging industry SMEs
- Manage and generate the sub$5M pipeline
- Ensure contract renewal readiness and secure renewals
- Foster a revenue growth mindset within the CES team
- Identify crosssell opportunities and proactively create opportunities through Consulting Partners Client Technical Leads Industry SMEs and Sales teams
Client Intimacy
- Act as the Voice of the Client within CES
- Understand and align with the Clients goals internal programs and technology activities
- Build and maintain relationships with key client stakeholders
- Stay informed on industry trends competitor activities and market shifts
Revenue Management
- Approve sub$5M deals
- Partner with Market teams for accurate revenue and margin forecasting
- Ensure all contractual delivery obligations are met
Delivery Quality
- Lead a virtual team comprising all CES personnel engaged in the account
- Ensure client satisfaction with delivered work
- Work closely with delivery teams to meet margin targets optimize onshore/offshore mix labor pyramid and automation
- Oversee delivery of fixedprice projects within time scope and budget
- Ensure efficient resourcing and staffing speed
This role offers the opportunity to work with toptier commodities trading clients coordinate crossfunctional teams and ensure seamless service delivery. The Client Success Manager is a strategic clientfacing position that requires a blend of technical expertise relationship management and business acumen.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Employment Type
Full-Time
