Senior Manager Collection Strategy Analysis
Senior Manager Collection Strategy Analysis
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Senior Manager Collection Strategy & Analysis
Reports To: VP Risk Collections Strategy Analysis
FLSA Status: Exempt
Department: Risk
JOB SUMMARY: Responsible for conducting thorough business analysis around loss mitigation collection strategies and collections effectiveness. This position monitors portfolio performance optimizes collection strategies and collaborates with crossfunctional teams to drive operational efficiency and compliance. Responsible for key initiatives involving test/control models and collection strategies while driving these projects from ideation to implementation. Advanced analytics are leveraged to support decisionmaking improve processes and ensure adherence to industry regulations and company policies.
ESSENTIAL JOB FUNCTIONS:
- Lead key collection projects from a risk perspective and conduct sophisticated analytics to build bestinclass credit collection strategies.
- Work with cross functional teams to incorporate these strategies and effectively monitor the of such strategies.
- Analyze collections data to identify trends risks and opportunities for process improvement.
- Develop and refine collection strategies to optimize recovery and reduce chargeoffs.
- Conduct comprehensive data analysis using tools such as Excel SQL and data visualization platforms (e.g. Tableau) to provide actionable insights.
- Monitor and assess portfolio performance delinquency trends and overall risk exposure with providing clear insights that can be distributed at all levels within the company.
- Collaborate with collections and customer experience teams to implement datadriven decisionmaking processes.
- Perform rootcause analysis on payment defaults and recommend proactive solutions.
- Ensure compliance with applicable laws regulations and company policies in all collections activities.
- Create reports and dashboards to effectively communicate insights to leadership and key stakeholders.
- Work closely with risk management and compliance teams to assess and mitigate operational risks.
- Assist in developing and refining predictive models for default risk and customer repayment behavior.
- Support automation and technology initiatives to enhance efficiency in collections operations.
- Develop and maintain performance tracking dashboards to provide visibility into key performance indicators (KPIs) for operations and risk teams.
- Evaluate diverse data sources including credit bureau data customer behavior insights and alternative datasets to enhance collection strategies.
- Own test and control structure reporting and analysis for all collections initiatives.
MINIMUM QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge skill and/or ability required.
- Bachelors degree in finance economics statistics computer engineering or a related field preferred.
- 5 years of experience years of relevant experience in data analysis risk management or financial services preferred (internships or project work in these areas will be considered).
- Proficiency in Excel and SQL; experience with Python R or other programming languages is a plus.
- Familiarity with data visualization tools (e.g. Tableau Power BI) preferred.
COMPETENCIES:
- Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
- Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
- Analytical Skills: Collects and researches data; Designs workflows and procedures; Identifies data relationships and dependencies.
- Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Problem Solving: Resolves issues quickly and effectively.
- Relationship Management: Manages interactions to service and support the organization; establishes credibility with all interactions.
- Teamwork: Contributes to building a positive team spirit. Exhibits objectivity and openness to others views.
PHYSICAL DEMANDS
While performing the duties of this job the employee is regularly required to stand walk reach and sit for a minimum of 8 hours with or without reasonable accommodation. The incumbent is required to use hands to finger handle or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.
WORK ENVIRONMENT
While performing the duties of this job the employee is frequently exposed to moderate noises such as computers printers and other light traffic noise in an office setting.
This role is inoffice. Remote work may be performed from a preapproved location as arranged and scheduled by team management and approved by department leadership.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change or be supplemented at any time with or without notice.
Required Experience:
Senior Manager
Employment Type
Full-Time
