Senior Office Services Workflow Coordinator - Mon - Fri 830am-530pm
Senior Office Services Workflow Coordinator - Mon - Fri 830am-530pm
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Job Description
Williams Lea is hiring for a Senior Office Services Workflow Coordinator for our Dallas office to work Monday to Friday 8:30 am to 5:30 pm!
Pay: $22.00/hour
Benefits:
- Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Shortterm & Longterm Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
The Senior Office Services Workflow Coordinator is a member of the onsite Williams Lea team delivering exceptional customer service for our clients. Responsibilities include workflow coordination in one or more of the following areas: mail distribution copy services intake hospitality conference room setup reception assistance expense processing accounts payable administrative services and/or other general office services duties as needed.
Job qualifications
- High school diploma or equivalent experience.
- Five years office service office services experience preferably in a legal banking or large corporate environment.
- Experience directing workflow.
- Skilled in the use of fax mail phone & and/or digital reprographics equipment and office other office hardware and/or software as applicable to service line
- Familiar with procedures supporting service line such as fax mail reprographics or other administrative support services
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions and use problemsolving skills and in line with appropriate standards/procedures.
- Capable of demonstrating exemplary work ethics and professionalism at all times.
- Ability to work in a fastpaced team environment.
- Attention to detail with emphasis on accuracy and quality.
- Ability to prioritize work to balance multiple projects and deadlines.
- Ability to cultivate and maintain effective working relationships with client team members manager and others through excellent verbal and written communication skills.
- Exceptional customer service skills; maintains professional demeanor and composure at all interactions.
- Intermediate computer skills required.
- Must have good organizational skills.
Job duties
* denotes an essential function)
- *Coordinate workflow within the team prioritizing jobs and delegating duties to associates.
- * Assist the team in completing large or more complex jobs i.e. large numbers of reprographics requests or high volumes of incoming/ outgoing mail packages expansive administrative support requests
- *Ensure team provides outstanding service to client while building strong customer relationships.
- *Immediately escalate any operational problems or issues to Lead Supervisor or Manager.
- *Produce required reports on schedule.
- *Provide job intake services as prescribed by manager.
- *Read interpret and understand all requests (emails phone inperson and forms).
- *Communicate with manager and client on job or deadline issues.
- *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
- *Monitor work flow to ensure jobs are completed efficiently accurately and within deadlines.
- *Assess incoming requests selecting the best equipment and resources for successful completion and load copiers with paper and toner as needed.
- *Make sure that team is following standard operating procedures at all times.
- *Train new employees on policies and procedures.
- Handle sensitive and/or confidential documents and information.
- Maintain all logs and reporting documentation as required.
- Additional duties as required by client and manager including but not limited to setup conference rooms including audio/visual equipment furniture configuration fax and messenger services and food/beverages as needed; assist with reception coverage including managing multiple phone lines and visitor checkin.
- Must be able to lift up to 50 lbs. on a regular basis.
Working conditions
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
- Work is performed in a professional work environment
- Professional attire required
Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.
#piq
Required Experience:
Senior IC
Employment Type
Full-Time
